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"Untrusted certificate encountered while connecting to iPrint server"

This document (7001666) is provided subject to the disclaimer at the end of this document.

Environment

Novell iPrint for Linux Open Enterprise Server
Novell iManager 2.7

Situation

Unable to manage iPrint objects through iManager
Error trying to trust the certificate after being prompted with:  "Untrusted certificate encountered while connecting to iPrint server."
               Error:  Certificate Manager Failure
               [Root exception: java.io.IOException: Keystore was tampered with, or password was incorrect] Unable to add certificate to trusted certificate store

Resolution

Delete the cached files from  /var/opt/novell/tomcat5/webapps/nps/portal/modules/iPrintX/certstore/*.*
The deleted files will be recreated the next time the user is prompted to accept and/or allow a certificate when managing an iPrint object using iManager. 

Possible cause:  Corruption or incorrect information

Additional Information

Note:  After removing the files from the certstore directory, one reported scenario showed a follow-up error of "Internal Error  A page has performed an illegal action" when attempting to manage the Print Manager object.  In this scenario, the follow-up error was resolved by re-installing iManager, then restarting the server.   It is speculated that an iManager re-install and server restart was not necessary, but maybe a Tomcat restart would have been sufficient. (rcnovell-tomcat5 restart)

If a Tomcat restart doesn't resolve the second error, try restarting the server.   If the server restart doesn't resolve it, re-install iManager and restart the server.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7001666
  • Creation Date:15-OCT-08
  • Modified Date:26-APR-12
    • NovelliPrint
    • NetIQiManager

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