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Soft timeout redirects for session renewal with WebAccess result in browser "hang"

This document (7001898) is provided subject to the disclaimer at the end of this document.

Environment

Novell Access Manager 3.1.315
Novell GroupWise 8

Situation

When trying to update the WebAccess client from a NAM protected resource, the session will hang if it gets redirected by a soft timeout

Resolution

This has been reported to engineering

Additional Information

Steps to duplicate:
  1. Access the WebAccess client through the NAM protected resource (IE6, IE7, or Firefox 3)
  2. With the browser showing the user's main mailbox page, make sure that pressing "Update" works as expected to refresh the mailbox contents
  3. Now allow the NAM session timer to decrement to the soft timeout value for the session (for testing, the IDP session timeout set to 5 min, so in this case 4 minutes were allowed to go by after the user login
  4. After the soft timeout period expires, click "Update" again
    Result:
- User sees "Loading" pop-up message in the browser, it stays there forever and Mailbox contents are never refreshed.
- Browser shows a javascript error
- ethereal and tcpdump trace shows that LAG replies to the GET when user clicks
- Update with a 302 Found and Location: set to .../nesp/app/plogin?... as expected, but then the browser never sends a packet to that URL

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7001898
  • Creation Date:16-NOV-08
  • Modified Date:27-APR-12
    • NovellGroupWise
    • NetIQAccess Manager (NAM)

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