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WebAccess Abends after Updating to GroupWise 8.0 Shipping - GWINTER Page Fault

This document (7002062) is provided subject to the disclaimer at the end of this document.

Environment

Novell GroupWise 8 Shipping
Novell NetWare 6.5 Support Pack 7

Situation

WebAccess abends after updating to GroupWise 8.0 Shipping.
WebAccess page faults in GWINTER.NLM after updating to GroupWise 8.0 Shipping.
Page Fault Processor Exception, Running Process GWINTER
WebAccess abends the server after the first person logs in to the agent.
Only one Post Office in a grouping may abend the WebAccess agent GWINTER.NLM.

Resolution

FIX:

A defect has been submitted to development for review.

WORKAROUND:

On the agent that is causing the problem, enable and configure the GroupWise 8.0 Calendar Publishing Agent.
This has been shown to alleviate the issue.

Additional Information

abend.log snippet -

P00# .a
Debug entry: 14
Break caused by: Page Fault Processor Exception
Error code: 00000000 (set by processor during exception)
P00# r
Exception Processor: 00
Current Focus Processor : 00
EAX = 00000000 EBX = 9C99BFE0 ECX = 9C990000 EDX = 9E309AB9
ESI = 9A2FA30C EDI = 00000000 EBP = 9D1D2838 ESP = 9D1D26F4
EIP = 9CFE1D24 FLAGS = 00010246 (PF ZF IF RF)
9CFE1D24 8B7806         MOV     EDI, [EAX+06]
P00# ?
Address in GWINTER.NLM at code start +0002CD24h
Previous:  -0002CD24  9CFB5000 GWINTER.NLM|<Start of code segment>
Current:    00000000  9CFE1D24
Next:      +00155241  9D136F65 GWINTER.NLM|<End of code segment>

P00# .p
Running Threads:
b) 8A2974A0 Processor 1: IDLE Thread (Running on processor 1) Last ?? Now 01
b) 8A2AC580 Processor 2: IDLE Thread (Running on processor 2) Last ?? Now 02
b) 8A2C1080 Processor 3: IDLE Thread (Running on processor 3) Last ?? Now 03
b) 9CB3D160 gwinter         7 (Running on processor 0) Last ?? Now 00

P00# sw
Current EIP:9CFE1D24  GWINTER.NLM|<Start of code segment>+2CD24
ESP:9D1D2840  EIP:9CFE1A2C  GWINTER.NLM|<Start of code segment>+2CA2C
ESP:9D1D2C44  EIP:9CFBF152  GWINTER.NLM|<Start of code segment>+A152
ESP:9D1D3090  EIP:9CFBAA77  GWINTER.NLM|<Start of code segment>+5A77
ESP:9D1D340C  EIP:9CFB5178  GWINTER.NLM|<Start of code segment>+178
ESP:9D1D341C  EIP:9CFD2A94  GWINTER.NLM|<Start of code segment>+1DA94
ESP:9D1D3428  EIP:9DAFE14D  GWENN5.NLM|GWENN5@NgwThrdCreate+20D
ESP:9D1D3448  EIP:9020B356  THREADS.NLM|getcmd+21E
ESP:9D1D3470  EIP:9020B18C  THREADS.NLM|getcmd+54
ESP:9D1D3488  EIP:90225730  THREADS.NLM|<Start of data segment>+2730
ESP:9D1D348C  EIP:00222E78  SERVER.NLM|TcoNewSystemThreadEntryPoint+40
(stack end)

SCREEN NAME: Fault Screen
       MODE: 0x01
------------------------------ SCREEN DUMP BEGIN -----------------------------

    Stack: B0 E6 00 00 40 9A 30 9E 00 00 00 00 40 9D D6 9B
           80 27 F9 9D 00 0E 9A 9C 80 27 F9 9D 40 9A 30 9E
           00 0E 9A 9C 00 00 01 00 02 00 00 00 A0 BF 16 00

Additional Information:
The CPU encountered a problem executing code in GWINTER.NLM.  The problem may
be in that module or in data passed to that module by a process owned by
GWINTER.NLM.


SCREEN NAME: Logger Screen
       MODE: 0x01
------------------------------ SCREEN DUMP BEGIN ----------

  Auto-Loading Module SCCCH.NLM
  Auto-loading module SCCCH.NLM
  HTML Export Chunker Module
  Version 8.20   February 26, 2008
  Copyright (C) 1991, 2007 Oracle. All Rights Reserved
Module SCCCH.NLM load status OK
  Auto-Loading Module SCCFA.NLM
  Auto-loading module SCCFA.NLM
  HTML Export Filter Access Module
  Version 8.20   February 26, 2008
  Copyright (C) 1991, 2007 Oracle. All Rights Reserved
Module SCCFA.NLM load status OK
Module SCCDA.NLM load status OK
Loading module SCCEX.NLM
  HTML Export Export Interface Module
  Version 8.20   February 26, 2008
  Copyright (C) 1991, 2007 Oracle. All Rights Reserved
Module SCCEX.NLM load status OK
Loading module SCCLO.NLM
  HTML Export Localization Module
  Version 8.20   February 26, 2008
  Copyright (C) 1991, 2007 Oracle. All Rights Reserved
Module SCCLO.NLM load status OK
Unloading module LOCNLM32 from address space GWDVAWRKR4.
Module LOCNLM32.NLM unloaded

SCREEN NAME: GroupWise WebAccess Agent
       MODE: 0x01
------------------------------ SCREEN DUMP BEGIN
-------------------------------

+------------------------------------------------------------------------------+
GroupWise WebAccess Agent  8.0.0                    NetWare Loadable Module 
+------------------------------------------------------------------------------+
+------------------------------------------------------------------------------+
WEBAC80A                                       Up Time: 0 Days 0 Hrs 0 Mins 

- Statistics -----------------------------------------------------------------
Threads: -    Busy/Total/Peak:    1/    12/   1               Total  Errors
Users In:  Current/Total/Peak:    0/     0/   0  Requests         3       0
+------------------------------------------------------------------------------+
+------------------------------------------------------------------------------+
000 18:08:42   TCP Port for Incoming Connections: 7205                       
000 18:08:42   Client/Server over SSL: Disabled                              
000 18:08:42   WebConsole: Enabled                                           
000 18:08:42   WebConsole Url:                    
000 18:08:42                                                                 
000 18:08:42 Performance Settings:                                           
000 18:08:42   Processing Threads: 12 (Default)                              
000 18:08:42   Maximum users: 250                                            
000 18:08:42 ****************************************************************
000 18:08:42 Warning: Public Userid for WebPublisher not configured          
000 18:08:42 WebAccess Server is ready for work                              
000 18:08:45 GWDVA is initialized and running                                
+------------------------------------------------------------------------------+
        F1 = Help     F7 = Exit     F9 = Browse Logfile     F10 = Options
------------------------------- SCREEN DUMP END
--------------------------------

P00# .m gw*.*
GWXIS12.NLM      XML Integration Service
   Loaded from [SYS:\GW\SD6\]
  [108]  OS address space
  Version 1.02.00   October 24, 2008
  Code Address: 9D4EB000h  Length: 00118282h
  Data Address: 97538000h  Length: 0007119Fh
GWENN5.NLM       GroupWise Engine (release version)
   Loaded from [SYS:\GW\SD6\]
  [109]  OS address space
  Version 8.00.00   October 24, 2008
  Code Address: 9D604000h  Length: 00513686h
  Data Address: 9D2DE000h  Length: 000E18CCh
GWMTA.NLM        GroupWise MTA (release version)
   Loaded from [SYS:\GW\SD6\]
  [10B]  OS address space
  Version 8.00.00   October 24, 2008
  Code Address: 9CCC4000h  Length: 001DF3EBh
  Data Address: 9CEA4000h  Length: 0006843Ch
GWINTER.NLM      GroupWise WebAccess Server (release version)
   Loaded from [SYS:GW\SD6\]
  [10C]  OS address space
  Version 8.00.00   October 24, 2008
  Code Address: 9CFB5000h  Length: 00181F66h
  Data Address: 9CC1F000h  Length: 00062484h
GWDVA.NLM        GroupWise Document Viewer Agent (release version)
   Loaded from [SYS:GW\SD6\]
  [10D]  OS address space
  Version 8.00.00   October 24, 2008
  Code Address: 9D42E000h  Length: 0008AEBCh
  Data Address: 9CBA2000h  Length: 00058ED3h

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7002062
  • Creation Date:02-DEC-08
  • Modified Date:27-APR-12
    • NovellGroupWise

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