Notify pop up alerts can be heard but not seen

  • 7002151
  • 10-Dec-2008
  • 27-Apr-2012

Environment

Novell GroupWise 7
Novell GroupWise 8

Situation

Users have reported problems with Notify alerts sounding however the pop up cannot be seen.

Resolution

The visual dialog is there but it has been moved off the screen.  When the audible alerts happen, press Alt-Tab until the notify dialog is selected, then press Alt-Space.  This will bring up the Windows control box.  Pressing the down arrow key once and enter, then using the arrow keys to move the dialog window back into the viewable area of the monitor screen will bring Notify back to a viewable area.
 
Also the position can be changed by going into Regedit and deleting the HKCU\Software\Novell GroupWise\Notify\New Item Dialog Position entry.  This will bring the Notify pop up dialog screen to the viewable space the next time it pops up.