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Notify pop up alerts can be heard but not seen

This document (7002151) is provided subject to the disclaimer at the end of this document.

Environment

Novell GroupWise 7
Novell GroupWise 8

Situation

Users have reported problems with Notify alerts sounding however the pop up cannot be seen.

Resolution

The visual dialog is there but it has been moved off the screen.  When the audible alerts happen, press Alt-Tab until the notify dialog is selected, then press Alt-Space.  This will bring up the Windows control box.  Pressing the down arrow key once and enter, then using the arrow keys to move the dialog window back into the viewable area of the monitor screen will bring Notify back to a viewable area.
 
Also the position can be changed by going into Regedit and deleting the HKCU\Software\Novell GroupWise\Notify\New Item Dialog Position entry.  This will bring the Notify pop up dialog screen to the viewable space the next time it pops up.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7002151
  • Creation Date:10-DEC-08
  • Modified Date:27-APR-12
    • NovellGroupWise

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