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Where can the GRPWISE.RPT and GRPWISE.DMP files be found?

This document (7002327) is provided subject to the disclaimer at the end of this document.

Environment


Novell GroupWise 8
Novell GroupWise 7

Situation

In the event that the GroupWise Windows client causes an exception (or “crashes”), GroupWise generates a GroupWise Exception Report. This report contains information that is useful in analyzing the problem that the client is having so that it can be solved.

The report is saved in \temp\grpwise.rpt. The \temp directory used is the one specified by the TMP environment variable, or if not defined by TMP, the one specified by the TEMP environment variable. If neither environment variable is defined, GroupWise uses the current the windows directory.

Each time an exception or crash occurs, a new report is appended to grpwise.rpt. If the file reaches 100 KB, the oldest reports (at the beginning of the file) are deleted.

The GroupWise Exception Report contains information such as the date and time the report was generated, the exception code, fault address, date of grpwise.exe, computer and username where the exception occurred, hardware and operating system information, process modules, raw stack dumps, and call stacks.

The grpwise.dmp file is the application dump this file is also found in the user's temp directory.

Resolution

The Windows temp directory for your user can be found by going the properties of My Computer. Next, select the Advanced tab and then select the Environment Variables button. Here you should have a variable named TMP. Typically the value here is%USERPROFILE%\AppData\Local\Temp. Navagate to this folder using Windows explorer to find the button. TheGRPWISE.RPTand GRPWISE.DMPfiles should be here.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7002327
  • Creation Date:08-JAN-09
  • Modified Date:26-APR-12
    • NovellGroupWise

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