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ERROR: "Document Convert Agent is unable to service requests" while loading the POA

This document (7002353) is provided subject to the disclaimer at the end of this document.

Environment

Products:
Novell GroupWise 8
NetWare 6.5
 
Configuration:
More than one POA on one server

Situation

ERROR: "Cannot initialize any worker processes" on the POA screen
ERROR: "Document Convert Agent is unable to service requests" on the POA Screen
Document Convert Agent error while loading the POA

Resolution

Upgrade to GroupWise 8.0.1. The patch can be found at the following link:
 

Additional Information

Notes:
Information in the log file
 
01-12-09 20:21:44 Client/Server Settings:
01-12-09 20:21:45 IP Address: 192.168.1.1
01-12-09 20:21:45 TCP Port for Incoming Connections: 51200
01-12-09 20:21:45 Initializing worker processes
01-12-09 20:21:45
01-12-09 20:21:45 Performance Settings:
01-12-09 20:21:45 Processing Threads: 1 (Default)
01-12-09 20:21:45 ****************************************************************
01-12-09 20:22:14 Cannot initialize any worker processes
01-12-09 20:22:14 Document Convert Agent is unable to service requests

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7002353
  • Creation Date:12-JAN-09
  • Modified Date:27-APR-12
    • NovellGroupWise
      NetWare

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