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Virtual Machine Driver Pack not able to register after installation

This document (7002674) is provided subject to the disclaimer at the end of this document.

Environment

Novell SUSE Linux Enterprise Virtual Machine Driver Pack Service Pack 2
Novell SUSE Linux Enterprise Server 10 Service Pack 2

Situation

The Novell SUSE Linux Enterprise Virtual Machine Driver Pack Support Pack 2 (VMDP) does not register after installation. Only a input field for the SLES10 activation code is available.

Resolution

This situation may be faced if the product installation finished but the product is not being marked as installed in the product database. Use the command to mark VMDP as installed:

zypper in --type=product SUSE_LINUX_ENTERPRISE_VIRTUAL_MACHINE_DRIVER_PACK

Additional Information

To check whether the above condition applies please use the command

    /usr/lib/zmd/query-pool products

to get a listing of installed products. On a 64bit system the path is

    /usr/lib64/zmd/query-pool products

The output should look like:
host:~ # /usr/lib/zmd/query-pool products
|product|SUSE_SLES_SP2|10.2-0|i686
|product|SUSE_LINUX_ENTERPRISE_VIRTUAL_MACHINE_DRIVER_PACK|10-2|i686
i|product|SUSE_SLES_SP2|10.2-0|i686

In this case only SLES10 and VMDP are installed but the VMDP is not marked as installed (note the missing 'i' in front of VMDP). The following messages will be received when executing:

zypper in --type=product SUSE_LINUX_ENTERPRISE_VIRTUAL_MACHINE_DRIVER_PACK
host:~ # zypper in --type=product SUSE_LINUX_ENTERPRISE_VIRTUAL_MACHINE_DRIVER_PACK
Restoring system sources...
Parsing metadata for SUSE Linux Enterprise Server 10 SP2...
Parsing metadata for SLES10-SP2-Pool...
Parsing metadata for SLES10-SP2-Updates...
Parsing metadata for SUSE-Linux-Enterprise-Virtual-Machine-Driver-Pack 10-2...
Parsing RPM database...
Summary:
install [S4:0][product]SUSE_LINUX_ENTERPRISE_VIRTUAL_MACHINE_DRIVER_PACK-10-2.i686
Continue? [y/n]:

Answer the question above with 'y' and check afterwards with /usr/lib/zmd/query-pool products again if VMDP is marked as installed:
host:~ # /usr/lib/zmd/query-pool products
|product|SUSE_SLES_SP2|10.2-0|i686
|product|SUSE_LINUX_ENTERPRISE_VIRTUAL_MACHINE_DRIVER_PACK|10-2|i686
i|product|SUSE_SLES_SP2|10.2-0|i686
i|product|SUSE_LINUX_ENTERPRISE_VIRTUAL_MACHINE_DRIVER_PACK|10-2|i686

'rug ca' should now show the appropriate update channel for VMDP:
host:~ # rug ca
Sub'd? | Name | Service
-------+--------------------------------------------------------+-------------------------------------------------------
Yes | SUSE Linux Enterprise Server 10 SP2 | SUSE Linux Enterprise Server 10 SP2
Yes | SLES10-SP2-Updates | https://nu.novell.com
Yes | SLES10-SP2-Pool | https://nu.novell.com
| SLES10-SP2-Online | https://nu.novell.com
| SLE10-SP2-Debuginfo-Updates | https://nu.novell.com
Yes | SUSE-Linux-Enterprise-Virtual-Machine-Driver-Pack 10-2 | SUSE-Linux-Enterprise-Virtual-Machine-Driver-Pack 10-2
Yes | SLE10-VMDriverPack-Updates | https://nu.novell.com

The system will now receive updates for VMDP via rug or YaST2 Online Update.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7002674
  • Creation Date:18-FEB-09
  • Modified Date:27-APR-12
    • SUSESUSE Linux Enterprise Server
      SUSE Linux Virtual Machine Driver Pack

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