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User login profile is incomplete when user's initial log in is with Red-N

This document (7002838) is provided subject to the disclaimer at the end of this document.

Environment

Novell Client 2 SP2 for Windows Vista
Novell Client 2 SP2 for Windows Server 2008
Novell Client 2 SP2 for Windows 7
Novell Client 2 SP2 for Windows Server 2008 R2

Situation

If a user's initial login is through the system tray Red-N icon (verses through the Novell Credential Provider), the "Windows" tab in the user's login profile is not created. The Windows tab (usually Tab3, but may vary) under HKLM\Software\Novell\Login\Profiles\Users in the registry is missing.

Single Sign On functionality does not work for the user.

If the user logs in the first time through the Novell Credential Provider, the login proceeds normally and the registry entries get created with all the fields.

Resolution

Cause

Because logging in through the Red-N doesn't require the Windows tab key, the key does not get created in the registry.

Since the Windows tab key is missing for the user who logged in initially with Red-N, the user does not see the Windows tab when logging through the Novell Credential Provider.

Additional Information

Prior to the fix being released, the following workaround was available:

Workaround:

If a profile is created without the Windows tab, right click the Red N > User administration > Login Profile Administration. Open the affected user profile and press the "OK" button.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7002838
  • Creation Date:03-APR-12
  • Modified Date:01-JUN-12
    • NovellClient

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