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Error: "File store not a view description file", using GroupWise 7.x Client Against 8.x Post Office

This document (7002861) is provided subject to the disclaimer at the end of this document.

Environment

Novell GroupWise 8 Post Office
Novell GroupWise 7.x Client

Situation

Sending an email from a GroupWise 7.x client connected to a  8.x Post Office can result in an error "Error "File <file name> store not a view description file".
 
This situation can happen if a GroupWise 8.x Post Office is new and has not gone through an upgrade process from a previous version.  It is  likely to show this behavior if the default language is English.

Resolution

In GroupWise 8.x, the English view files are named differently than they were in  GroupWise 7.x.  The GroupWise 7.x client still requests these files when connected to the Post Office. 
 
The requested files will exist in the <post office dir>/ofviews directory if the Post Office was upgraded from the previous version.
 
If the Post Office was not upgraded from a previous version, please do the following.
 
1.  From a GroupWise 7.x software distribution directory, copy the contents of  the <SDD>/CLIENT/WINDOWS/OFVIEWS  directory to the OFVIEWS directory below the Post Office.
2.  From a GroupWise 8.x software distribution directory, copy the contents of the <SDD>/CLIENT/WINDOWS/OFVIEWS  directory to the OFVIEWS directory below the Post Office.
 
The first step will copy in the view files needed for the 7.x client.  The second step will update those filles needed for all clients to function properly.
 

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7002861
  • Creation Date:30-MAR-09
  • Modified Date:26-APR-12
    • NovellGroupWise

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