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grpwise.exe utilizes 50 percent of CPU when attaching a pdf word or excel document to a new email

This document (7003157) is provided subject to the disclaimer at the end of this document.

Environment

Novell GroupWise 8
Microsoft Windows 2000
Microsoft Windows XP
Microsoft Windows 2003

Situation

When using the 'Attach to Email' option in a PDF file or Microsoft Word File or Microsoft Excel File, the grpwise.exe would utilize 50 percent of CPU until the email is sent.

Resolution

Reported to Engineering

Status

Reported to Engineering

Additional Information

Steps To Duplicate
  1. Open a PDF File.
  2. In the toolbar, click File | Attach to Email.
  3. If Groupwise Client is the default Mail Client, the PDF file would automatically open a new GroupWise client window and attach this PDF file to it.
  4. grpwise.exe utilizes 50% of the CPU (check under Windows Task Manager | Processes)
  5. It will continue to utilize this until the email is sent
    Same behaviour has been observed when using the 'Attach to Email' option in Microsoft Word or Microsoft Excel file

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7003157
  • Creation Date:28-APR-09
  • Modified Date:27-APR-12
    • NovellGroupWise

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