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Unable to install GroupWise client

This document (7003184) is provided subject to the disclaimer at the end of this document.

Environment

Novell GroupWise 8
Novell GroupWise 7
Novell GroupWise 6.5
Microsoft Windows Xp/Vista

Situation

Unable to install GroupWise Client on Windows Xp or Windows Vista

Resolution

1. login as Administrator on the Windows Xp/Vista workstation
2. If GroupWise client is already installed couple of times then first of all uninstall the existing GroupWise client from the workstation.
3. After Uninstallation of GroupWise client, rename/delete the following files;
          c:\windows\system32\mapisvc.inf
    c:\windows\system32\mapistub.dll
    c:\windows\system32\mapi32.dll
OR use GroupWise cleaning agent for the same. (It can be found on the novell's download site)
4. Make sure to copy the GroupWise client installation files on the workstation.
5. In the installation folder, browse to WIN32\WMS\NT\US\WMS.EXE. Right-click wms.exe and go to the Properties | Compatibility tab and check the box for "Run this program in compatibility mode for - Windows Xp or Windows 2000
7. Repeat the step - 5 for WIN32\SETUP.EXE
8. Install WIN32\WMS\NT\US\WMS.EXE. Reboot after installation.
9. Install GroupWise using WIN32\SETUP.EXE
10. After installation, choose not to run GroupWise.
11. Restart the system and then Launch the GroupWise client

Status

Top Issue

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7003184
  • Creation Date:30-APR-09
  • Modified Date:27-APR-12
    • NovellGroupWise

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