Novell Home

My Favorites

Close

Please to see your favorites.

Unable to do a Find or Search in User Mailbox

This document (7003187) is provided subject to the disclaimer at the end of this document.

Environment

Novell GroupWise 8
Novell GroupWise 7
Novell GroupWise 6.5

Situation

Unable to do a Search or Find in User Mailbox
Search or Find in User Mailbox results incorrect informaiton or Blank information

Resolution

1. Login to GroupWise Client with problematic user
2. Follow TID-10017863 and find the Message database associated with that User account.
3. Launch Standalone Gwcheck:
a) Database Type: PostOffice
b) Database Path: Path to the PostOffice Directory in whcih the user logs-in
c) PostOffice Name: Specify the Name of the PostOffice in whcih the user logs-in
d) Object Type:User/Resource and specify msgxxx.db (Where xxx is the message database number as found in the above Step 2)
e) Action: Analyze/Fix Databases and select Structure, Index Check and Fix Problems
f) Databases: Select Message and Click on Run

4. In-case if you still face the same problem then Run Structural Rebuild on the User database and Message Database.
5. For Structural Rebuild on User Database:
Launch Standalone Gwcheck:
a) Database Type: PostOffice
b) Database Path: Path to the PostOffice Directory in whcih the user logs-in
c) PostOffice Name: Specify the Name of the PostOffice in whcih the user logs-in
d) Object Type:User/Resource and specify userxxx.db (Where xxx is the unique FID of the user)
e) Action: Structural Rebuild
f) Databases: Select User and Click on Run

6. For Structural Rebuild on Message Database:
Launch Standalone Gwcheck:
a) Database Type: PostOffice
b) Database Path: Path to the PostOffice Directory in whcih the user logs-in
c) PostOffice Name: Specify the Name of the PostOffice in whcih the user logs-in
d) Object Type:User/Resource and specify msgxxx.db (Where xxx is the message database number as found in the above Step 2 process)
e) Action: Structural Rebuild
f) Databases: Select Message and Click on Run

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7003187
  • Creation Date:30-APR-09
  • Modified Date:26-APR-12
    • NovellGroupWise

Did this document solve your problem? Provide Feedback