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Unable to send E-Mails using GroupWise Webaccess with setting "Check spelling before send" enabled

This document (7003213) is provided subject to the disclaimer at the end of this document.

Environment

Novell GroupWise 8

Situation

ERROR, -, Missing configuration for Provider Speller. Add an entry for Provider.Speller.class
Unable to send E-Mails with and without misspelled words
Clicking Send button opens "Finish and Send" window and which switch back to the compose page
Disabling the setting "Check spelling before send" allows to send E-Mails with and without misspelled words

Webaccess on NetWare server reports Error: "Unable to process request. Please contact your system administrator" while opening new E-Mail or replying to existing E-Mails

Resolution

GroupWise Webaccess Application configuration file webacc.cfg does not have lines corresponding to Spell Checker. Find the location of  the Webaccess Application configuration and log files for different servers platforms with GroupWise 8 in the section "Additional Information.

Proceed as follows.

1. Stop Tomcat
  • NetWare: Execute "tc4stop and then "tc5stop" (Available on NetWare 6.5 SP 7 onwards)
  • Linux: rctomcat5 stop
  • Windows: Stop the service "Tomcat 5.5"
2. Stop Apache2
  • NetWare: ap2webdn
  • Linux: rcapache2 stop
  • Windows: Stop the service "World Wide Publishing Service"
3. Edit Webaccess Application configuration file webacc.cfg and add following four lines at the end

Provider.Speller.class=com.novell.webaccess.providers.speller.SpellerProvider
Provider.Speller.dictionaryConfig=$(WebApp.Config.path)/dictionaries.cfg
Provider.Speller.dictionaryPath=$(WebApp.Config.path)/dictionaries
Provider.Speller.maxSuggestions=10

4. Save the file and close the editor.
5. Enable the option "Check spelling before send"
  • Open ConsoelOne with GroupWise snap-ins
  • Right click the Domain Object and select GroupWise Utilities | Client Options | Environment
  • On the General tab, enable the check box "Check spelling before send" and apply the change
  • Close the GroupWise Client Options page.
6. Start Apache2
  • NetWare: ap2webup
  • Linux: rcapache2 start
  • Windows: Start the service "World Wide Publishing Service"
7. Start Tomcat5
  • NetWare: Execute "tomcat4" and then "tomcat5" (Available on NetWare 6.5 SP 7 onwards)
  • Linux: rctomcat5 start
  • Windows: Start the service "Tomcat 5.5"
8. Login to Webaccess, compose a new E-Mail and check again.

Additional Information

1. Webaccess Application Configuration File (webacc.cfg) location
  • NetWare: Sys:\Novell\GroupWise\WebAccess
  • Linux: /var/opt/novell/groupwise/webaccess
  • Windows: C:\Novell\GroupWise\Webaccess
2. Webaccess Application log file location
  • NetWare: Sys:\Novell\GroupWise\WebAccess\logs
  • Linux: /var/opt/novell/groupwise/webaccess/logs
  • Windows: C:\Novell\GroupWise\Webaccess\logs

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7003213
  • Creation Date:05-MAY-09
  • Modified Date:26-APR-12
    • NovellGroupWise

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