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Unable to mange GroupWise from ConsoleOne

This document (7003393) is provided subject to the disclaimer at the end of this document.

Environment

Novell GroupWise 8
Novell GroupWise 7
Novell GroupWise 6.5
Novell SuSE Linux Enterprise Server 10
Novell SuSE Linux Enterprise Desktop 10
Microsoft Windows XP
Microsoft Windows Server 2003 

Situation

Unable to manage GroupWise From ConsoleOne from a particular user account. GroupWise objects will not appear in the right window pane when the groupwise system is highlighted.

Resolution

  1. Close all instances of ConsoleOne on Workstation.
  2. Browse to user's home folder/.consoleone. (This is hidden folder make necessary changes in view tomake this folder visible).
  3. Move 2 Files ShellPrefs.ser and SnapinPrefs.ser out of this folder.( Move to temperory folder)/
  4. Load ConsoleOne.

Additional Information

Due to corruption in the settings in ShellPrefs.ser and SnapinPrefs.ser, ConsoleOne does not work properly.
These files are created when ConsoleOne is loaded.

Note
:- Make sure that user name, password, Tree and Context information is available as deleting above 2 files will remove this Information from cache.

When ConsoleOne is loaded from a terminal window, the following errors appear when clicking on the GroupWise system object in ConsoleOne:

java.lang.AbstractMethodError: com.novell.gw.admin.view.GWListView$GWListViewEnumeration.getCount()I
        at com.novell.application.console.util.vlist.BListContentUI.getCount(BListContentUI.java)
        at com.novell.application.console.util.vlist.VListContentPanel.getCount(VListContentPanel.java)
        at com.novell.application.console.util.vlist.VList.setModel(VList.java)
        at com.novell.gw.admin.view.GWListView.refresh(Unknown Source)
        at com.novell.gw.admin.view.GWView.getView(Unknown Source)
        at com.novell.application.console.shell.ViewManager.showView(ViewManager.java)
        at com.novell.application.console.shell.ViewManager.treeItemSelected(ViewManager.java)
        at com.novell.application.console.shell.ViewManager.selectionChanged(ViewManager.java)
        at com.novell.application.console.shell.GuiSwitcher.selectionChanged(GuiSwitcher.java)
        at com.novell.application.console.shell.ShellSelectionEventCoordinator.selectionChanged(ShellSe lectionEventCoordinator.java)
        at com.novell.application.console.shell.ShellStubs.postShellSelectionEvent(ShellStubs.java)
        at com.novell.application.console.shell.Tree$4.valueChanged(Tree.java)
        at javax.swing.JTree.fireValueChanged(JTree.java:2392)
        at javax.swing.JTree$TreeSelectionRedirector.valueChanged(JTree.java:2763)
        at javax.swing.tree.DefaultTreeSelectionModel.fireValueChanged(DefaultTreeSelectionModel.java:6 29)
        at javax.swing.tree.DefaultTreeSelectionModel.notifyPathChange(DefaultTreeSelectionModel.java:1 076)
        at javax.swing.tree.DefaultTreeSelectionModel.setSelectionPaths(DefaultTreeSelectionModel.java: 287)
        at javax.swing.tree.DefaultTreeSelectionModel.setSelectionPath(DefaultTreeSelectionModel.java:1 70)
        at javax.swing.JTree.setSelectionPath(JTree.java:1168)
        at javax.swing.plaf.basic.BasicTreeUI.selectPathForEvent(BasicTreeUI.java:2215)
        at javax.swing.plaf.basic.BasicTreeUI$MouseHandler.handleSelection(BasicTreeUI.java:2863)
        at javax.swing.plaf.basic.BasicTreeUI$MouseHandler.mousePressed(BasicTreeUI.java:2824)
        at java.awt.AWTEventMulticaster.mousePressed(AWTEventMulticaster.java:222)
        at java.awt.AWTEventMulticaster.mousePressed(AWTEventMulticaster.java:221)
        at java.awt.AWTEventMulticaster.mousePressed(AWTEventMulticaster.java:221)
        at java.awt.Component.processMouseEvent(Component.java:5097)
        at java.awt.Component.processEvent(Component.java:4897)
       at java.awt.Component.processEvent(Component.java:4897)
        at java.awt.Container.processEvent(Container.java:1569)
        at java.awt.Component.dispatchEventImpl(Component.java:3615)
        at java.awt.Container.dispatchEventImpl(Container.java:1627)
        at java.awt.Component.dispatchEvent(Component.java:3477)
        at java.awt.LightweightDispatcher.retargetMouseEvent(Container.java:3483)
        at java.awt.LightweightDispatcher.processMouseEvent(Container.java:3195)
        at java.awt.LightweightDispatcher.dispatchEvent(Container.java:3128)
        at java.awt.Container.dispatchEventImpl(Container.java:1613)
        at java.awt.Window.dispatchEventImpl(Window.java:1606)
        at java.awt.Component.dispatchEvent(Component.java:3477)
        at java.awt.EventQueue.dispatchEvent(EventQueue.java:480)
        at java.awt.EventDispatchThread.pumpOneEventForHierarchy(EventDispatchThread.java:201)
        at java.awt.EventDispatchThread.pumpEventsForHierarchy(EventDispatchThread.java:151)
        at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:145)
        at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:137)
        at java.awt.EventDispatchThread.run(EventDispatchThread.java:100)
java.lang.AbstractMethodError: com.novell.gw.admin.view.GWListView$GWListViewEnumeration.getCount()I
        at com.novell.application.console.util.vlist.BListContentUI.getCount(BListContentUI.java)
        at com.novell.application.console.util.vlist.VListContentPanel.getCount(VListContentPanel.java)
        at com.novell.application.console.util.vlist.VList.setModel(VList.java)
        at com.novell.gw.admin.view.GWListView.refresh(Unknown Source)
        at com.novell.gw.admin.view.GWView.getView(Unknown Source)
        at com.novell.application.console.shell.ViewManager.showView(ViewManager.java)
        at com.novell.application.console.shell.ViewManager.treeItemSelected(ViewManager.java)
        at com.novell.application.console.shell.ViewManager.selectionChanged(ViewManager.java)
        at com.novell.application.console.shell.GuiSwitcher.selectionChanged(GuiSwitcher.java)
        at com.novell.application.console.shell.ShellSelectionEventCoordinator.selectionChanged(ShellSe lectionEventCoordinator.java)
        at com.novell.application.console.shell.ShellStubs.postShellSelectionEvent(ShellStubs.java)
        at com.novell.application.console.shell.Tree.focusGained(Tree.java)
        at java.awt.AWTEventMulticaster.focusGained(AWTEventMulticaster.java:162)
        at java.awt.AWTEventMulticaster.focusGained(AWTEventMulticaster.java:161)
        at java.awt.Component.processFocusEvent(Component.java:5003)
        at java.awt.Component.processEvent(Component.java:4888)
        at java.awt.Container.processEvent(Container.java:1569)
        at java.awt.Component.dispatchEventImpl(Component.java:3615)
        at java.awt.Container.dispatchEventImpl(Container.java:1627)
        at java.awt.Component.dispatchEvent(Component.java:3477)
        at java.awt.KeyboardFocusManager.redispatchEvent(KeyboardFocusManager.java:1713)
        at java.awt.DefaultKeyboardFocusManager.typeAheadAssertions(DefaultKeyboardFocusManager.java:76 8)
        at java.awt.DefaultKeyboardFocusManager.dispatchEvent(DefaultKeyboardFocusManager.java:453)
        at java.awt.Component.dispatchEventImpl(Component.java:3506)
        at java.awt.Container.dispatchEventImpl(Container.java:1627)
        at java.awt.Component.dispatchEvent(Component.java:3477)
        at java.awt.EventQueue.dispatchEvent(EventQueue.java:480)
        at java.awt.EventDispatchThread.pumpOneEventForHierarchy(EventDispatchThread.java:201)
        at java.awt.EventDispatchThread.pumpEventsForHierarchy(EventDispatchThread.java:151)
        at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:145)
        at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:137)
        at java.awt.EventDispatchThread.run(EventDispatchThread.java:100)

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7003393
  • Creation Date:28-MAY-09
  • Modified Date:26-APR-12
    • NovellGroupWise

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