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GWIA crashes on some relayed messages if Global Signature is enabled on relayed messages

This document (7003406) is provided subject to the disclaimer at the end of this document.

Environment

Products:
Novell GroupWise 8
Novell GroupWise 8 Hot Patch 1
Novell GroupWise 8 Hot Patch 2
Novell Open Enterprise Server 2 (OES 2) Linux
SUSE Linux Enterprise Server 10
Novell NetWare 6.5
 
Configuration:
Global Signature enabled on relayed messages
Relayed messages contain winmail.dat attachment

Situation

GWIA crashes or abends on certain incoming messages
GWIA crashes on Linux if Global Signature is enabled on relayed messages and message contains winmail.dat
GWIA abends on NetWare if Global Signature is enabled on relayed messages and message contains winmail.dat

Resolution

Apply  GroupWise 8 Support Pack 1 or later. 
 
 
Please follow the steps listed in the following link to apply the GroupWise Patch
 
 
Workaround Steps:
 
Disable Global Signature on relayed messages by following the steps listed below:
  1. Launch ConsoleOne and connect to the Domain.
  2. Highlight the GWIA object and select Properties.
  3. Click SMTP/MIME | Message Formatting and uncheck "Apply Global Signature to relay messages".
  4. Click Apply and Close.

Additional Information

Notes:
Winmail.dat file is sent from people using Microsoft Outlook as their email program. The file allows Outlook users to send Transport Neutral Encapsulation Format (TNEF) information along with the email so that it retains the look and feel of the document with formatting, fonts, and colors when its received by another Microsoft Outlook user.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7003406
  • Creation Date:31-MAY-09
  • Modified Date:30-APR-12
    • NovellGroupWise
      NetWare
      Open Enterprise Server
    • SUSESUSE Linux Enterprise Server

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