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GroupWise Mobile Server Error connecting to www.syncsupport.com

This document (7003484) is provided subject to the disclaimer at the end of this document.

Environment

Microsoft Windows Server 2003 Enterprise Edition
Novell GroupWise 8
GroupWise Mobile Server 3.0

Situation

GroupWise Mobile Server Activity Logs show "Error connecting to www.syncsupport.com"
Admin Console | Intellisync Mobile Suite | expand management | expand reports and highlight the license icon  a Question mark Icon is noted.



Resolution

This is some what of a cosmetic issue as it does not effect the workings of the GroupWise Mobile server and synchronization of mail etc.
The Mobile server is confirming Licensing information by connecting to www.syncsupport.com

The issue is resolved by insuring the mobile server can connect to www.syncsupport.com

One Administrator resolved this issue by performing the following:

Installed "Microsoft ISA Firewall client",  set the focus on the correct proxy server.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7003484
  • Creation Date:09-JUN-09
  • Modified Date:10-DEC-13
    • NovellGroupWise
      End of Life

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