GroupWise Mobile Server Error connecting to www.syncsupport.com

  • 7003484
  • 09-Jun-2009
  • 10-Dec-2013

Environment

Microsoft Windows Server 2003 Enterprise Edition
Novell GroupWise 8
GroupWise Mobile Server 3.0

Situation

GroupWise Mobile Server Activity Logs show "Error connecting to www.syncsupport.com"
Admin Console | Intellisync Mobile Suite | expand management | expand reports and highlight the license icon  a Question mark Icon is noted.



Resolution

This is some what of a cosmetic issue as it does not effect the workings of the GroupWise Mobile server and synchronization of mail etc.
The Mobile server is confirming Licensing information by connecting to www.syncsupport.com

The issue is resolved by insuring the mobile server can connect to www.syncsupport.com

One Administrator resolved this issue by performing the following:

Installed "Microsoft ISA Firewall client",  set the focus on the correct proxy server.