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Outbound Email Shows Corrupt at Recipient Site

This document (7003654) is provided subject to the disclaimer at the end of this document.

Environment

Novell GroupWise 8
Novell GroupWise 8.0 Windows Client

Situation

In unique instances, messages sent from a GroupWise 8.0 Windows Client may arrive at the destination in an unreadable form.  The following contribute to the problem, but may not be the cause by themselves:

1.  The message is sent with HTML formatting with a graphic embeded in the message.
2.  GroupWise is acting as a IMAP, NNTP, or POP client.
3.  It is a reply to an original message.

This will only occur when the GroupWise client is responsible for creating the MIME portion of the email message instead of GWIA.  Please see TID 7001239 for instances when a GroupWise Client will create the MIME instead of GWIA.

Resolution

This is a defect in the GroupWise Client code for GroupWise 8.0 (Defect #514568).  It is being considered by engineering for correction in future GroupWise releases.  Please refer to the change notices accompanying future Service Packs and Releases to determine if this issue has been addressed.

Additional Information

This problem is caused by additional whitespace in the header of an outbound internet message.  The whitespace inadvertently signifies a location for the message to start and the message is read and displayed incorrectly.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7003654
  • Creation Date:26-JUN-09
  • Modified Date:27-APR-12
    • NovellGroupWise

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