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Error: "554 Transaction Failed Spam Message not queued"

This document (7003765) is provided subject to the disclaimer at the end of this document.

Environment

Products:
Novell GroupWise 7
Novell GroupWise 8

Configuration:
GWIA configured to relay to GWAVA

Situation

Symptoms:
Unable to send E-Mails to one particular internet domain
Properties of the E-Mail in Sent Items shows status as "Transfer Failed"
GWIA log file reports error "Response: 554 Transaction Failed Spam Message not queued"

Change:
GroupWise system migrated from one server to another

Resolution

  1. Launch ConsoleOne with GroupWise snap-ins.
  2. Right click the GWIA object and select Properties | SMTP/MIME Settings tab.
  3. Correct the "Hostname/DNS "A Record name" entry by pointing to the new server.
  4. If GWIA uses another server for outbound E-Mails, specify the IP Address of the Relay Host Server in the field "Relay Host for outbound messages".
  5. Stop and restart GWIA agent, if required.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7003765
  • Creation Date:03-JUL-09
  • Modified Date:26-APR-12
    • NovellGroupWise

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