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Error: "Post Office cannot be found" while trying to login

This document (7003972) is provided subject to the disclaimer at the end of this document.

Environment

Novell GroupWise 7
Novell GroupWise 8
Microsoft Windows Server 2003

Situation

Users are unable to login to GroupWise Post Office
After trying for 15-20 times users get login
Error "Post Office cannot be found" while trying to login
The database facility reported error [8200] on userxxx.db can be seen in Post Office log
ERROR: "The database facility reported error [8200] on userxxx.db"
Post Office cannot be found during login
Realtime virus scanner scanning the Post Office and Domain directories

Resolution

Exclude Domain and Post Office directory from antivirus scanning

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7003972
  • Creation Date:25-JUL-09
  • Modified Date:26-APR-12
    • NovellGroupWise

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