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GroupWise POA reports Error: Generic File I/O error 8200

This document (7003999) is provided subject to the disclaimer at the end of this document.

Environment

Novell GroupWise 8
Novell GroupWise 7
Novell GroupWise Post Office Agent

Situation

Post office migration from NetWare to Linux.
POA log reported the following errors upon login.

C/S Login Windows  ::GW Id=user1 :: ::ffff:10.223.41.201
The database facility reported error [8200] on userabc.db 
Error: Generic file I/O error [8200] User:user1
*** APP DISCONNECTED, Tbl Entry=0, Check ID=1248398965
The database facility reported error [8200] on ngwguard.db

Resolution

The POA was not running as a user with proper rights. Even if root is logged into the X-session, it is possible to run GroupWise as a non-root user.

The following command will show which user is running a GroupWise POA if the POA is loaded.
At a terminal type: ps -aux | grep gwpoa

The far left column will display which user is running the agent.

The following file can be populated with a user to allow the GroupWise agents to run non-root.
/etc/opt/novell/groupwise/agents/uid.conf

The uid.conf file can be deleted to test running as root, or modify the file as needed. The specified user in the file must have rights to the post office or domain directory.  On a NSS volume the user must be LUM enabled.

Additional Information

The following tid provides information on how to troubleshoot LUM, Troubleshooting Linux User Management - Step by step 7002981

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7003999
  • Creation Date:28-JUL-09
  • Modified Date:27-APR-12
    • NovellGroupWise
    • SUSESUSE Linux Enterprise Server

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