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GroupWise address book appears empty

This document (7004083) is provided subject to the disclaimer at the end of this document.

Environment

Novell GroupWise 7 Support Pack 3 Hot Patch 3
Novell GroupWise 8 Hot Patch 2
Novell GroupWise 8 Hot Patch 1
Novell GroupWise 7 Support Pack 3

Situation

User opens GroupWise client, then attempts to open address book via the toolbar button.  The system address book is fine but other address books appear to be empty.  Also, if a new email message is created and the address book button is used, the same results appear.

However, if the Tools|Address Book menu method is used to access the address book, it works fine and then subsequent attempts with the toolbar button also work, until the client is exited and restarted, then the problem shows up again.

Resolution

One of the address books, in this particular case it was the Frequent Contacts, had a bad entry. 

To correct this, perform the following steps:

1.  Export all entries in all books, except for System (Global) and LDAP Address Books
2.  Delete all entries in Frequent Contacts.  Exist the client, restart and test.  If still a problem, continue.
3.  Delete each address book and test again in turn.
4.  When the problem book is found, recreate the deleted books and import the entries back for each book deleted.



Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7004083
  • Creation Date:03-AUG-09
  • Modified Date:26-APR-12
    • NovellGroupWise

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