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Unable to send mails to expanded Distribution lists containing External Users

This document (7004142) is provided subject to the disclaimer at the end of this document.

Environment

Products:
Novell GroupWise 8
Novell GroupWise 8 Hot Patch 1
Novell GroupWise 8 Hot Patch 2
 
Configuration:
Distribution Lists contain External Users
"Retain distribution lists on outgoing messages" selected in GWIA Properties | SMTP/MIME | Address Handling tab

Situation

Unable to send mails to Distribution lists containing External Users
Mails to Distribution Lists containing External Users do not reach the External users
Mails do not get delivered to External users through Distribution Lists if the Distribution Lists are expanded

Resolution

Apply GroupWise 8 Support Pack 1 or later.
 
 
Please follow the steps listed in the following link to apply the GroupWise Patch
 
 
Workaround Steps:

Disable expansion of Distribution lists on outgoing messages
  1. Launch ConsoleOne.
  2. Connect to the GroupWise Domain.
  3. Right Click on the GWIA Object and select Properties.
  4. Click SMTP/MIME | Address Handling.
  5. Uncheck "Retain distribution lists on outgoing messages".
  6. Click Apply and Close.

Additional Information

Steps to Duplicate:
  1. Launch ConsoleOne and connect to the GroupWise Domain.
  2. Create an External Domain, External Post Office and an External User.
  3. Right Click on the External User and click Properties.
  4. Click GroupWise | Internet Addressing.
  5. Click on the  Override near "Preferred Address format:" and type in the personal userid.
  6. Click on the Override near "Internet domain name:" and type in the internet domain name eg novell.com.
  7. Now click Apply and close.
  8. Ceate a Distribution List and add the External user to the Distribution List.
  9. Right Click on the GWIA object and select Properties. Click SMTP/MIME | Address Handling  and put a check mark on "Retain distribution lists on outgoing messages" and click Apply and Close.
  10. Send a mail to the Distirbution List and the mail stays pending.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7004142
  • Creation Date:10-AUG-09
  • Modified Date:27-APR-12
    • NovellGroupWise

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