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All external messages being sent to junk mail folder

This document (7004176) is provided subject to the disclaimer at the end of this document.

Environment

Products:
Novell GroupWise 8
Novell GroupWise 2012
 
Configuration:
Internet Emails being received by a SPAM Filter Server and being forwarded to GWIA

Situation

All external messages being sent to Junk folder
All Internet messages being sent to Junk folder

Resolution

  1. Launch ConsoleOne and connect to the Domain
  2. Right-click the GWIA object and select properties | SMTP/MIME | Security Settings
  3. If checked, deselect "Reject if PTR record does not exist" & "flag messages with an invalid PTR record as junk mail"
  4. Click Apply & OK

Cause

Messages are being relayed from a spam filter, so when the GWIA checks the PTR record, it doesn't match the original message since it is being relayed from spam filter and not directly sent to the GroupWise system

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7004176
  • Creation Date:22-OCT-13
  • Modified Date:23-OCT-13
    • NovellGroupWise

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