ERROR:User unknown when sending email to "nickname@internetdomain.com"
This document (7004220) is provided subject to the disclaimer at the end of this document.
Environment
Novell GroupWise 7
Novell GroupWise 8
Novell GroupWise Internet Agent
Novell GroupWise 8
Novell GroupWise Internet Agent
Situation
User unknown error when sending to a nickname
Sending INTERNET email to a nickname fails
ERROR:User unknown, when sending email to "nickname@internetdomain.com"
Sending INTERNET email to a nickname fails
ERROR:User unknown, when sending email to "nickname@internetdomain.com"
Resolution
Cause:-
userid@internetdomain name is unchecked in the Internet addressing
Corrective Actions :-
1.Highlight GroupWise system | Tools | GroupWise System Operations | Internet Addressing
Corrective Actions :-
1.Highlight GroupWise system | Tools | GroupWise System Operations | Internet Addressing
2. a. For GroupWise 7 - check UserID@INTERNET domain name under allowed address format
b. For GroupWise 8 - Select Addressing Formats Tab | Select UserID@Internet domain name
3. Select ok
4. Restart GWIA
3. Select ok
4. Restart GWIA
Result:-
User should now receive mails with nickname@domain.com
Additional Information
Allowed Address Formats
Select the address formats to be supported for incoming messages and for POP3/IMAP4 logins.
GroupWise delivers a message to the recipient if any of the allowed formats have been used in the address.
Because the allowed address formats apply to POP3/IMAP4 logins, do not deselect UserID@Internet_domain_name if you have POP3/IMAP4 users. This would prevent them from logging in with their GroupWise user IDs, and using a different format would be inconvenient for them.
Select the address formats to be supported for incoming messages and for POP3/IMAP4 logins.
GroupWise delivers a message to the recipient if any of the allowed formats have been used in the address.
Because the allowed address formats apply to POP3/IMAP4 logins, do not deselect UserID@Internet_domain_name if you have POP3/IMAP4 users. This would prevent them from logging in with their GroupWise user IDs, and using a different format would be inconvenient for them.
Disclaimer
This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.
- Document ID:7004220
- Creation Date:14-AUG-09
- Modified Date:27-APR-12
- NovellGroupWise
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