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ERROR:User unknown when sending email to ""

This document (7004220) is provided subject to the disclaimer at the end of this document.


Novell GroupWise 7
Novell GroupWise 8
Novell GroupWise Internet Agent


User unknown error when sending to a nickname
Sending INTERNET email to a nickname fails
ERROR:User unknown, when sending email to ""


userid@internetdomain name is unchecked in the Internet addressing

Corrective Actions :- 

1.Highlight GroupWise system | Tools | GroupWise System Operations | Internet Addressing
2. a. For GroupWise 7 - check UserID@INTERNET domain name under allowed address format
    b. For GroupWise 8 -   Select Addressing Formats  Tab | Select UserID@Internet domain name

3. Select ok
4. Restart GWIA
User should now receive  mails with

Additional Information

Allowed Address Formats
Select the address formats to be supported for incoming messages and for POP3/IMAP4 logins.
GroupWise delivers a message to the recipient if any of the allowed formats have been used in the address.
Because the allowed address formats apply to POP3/IMAP4 logins, do not deselect UserID@Internet_domain_name if you have POP3/IMAP4 users. This would prevent them from logging in with their GroupWise user IDs, and using a different format would be inconvenient for them.


This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7004220
  • Creation Date:14-AUG-09
  • Modified Date:27-APR-12
    • NovellGroupWise

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