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Unable to send Internet mails to GroupWise users through Distribution Lists

This document (7004296) is provided subject to the disclaimer at the end of this document.

Environment

Products:
Novell GroupWise 7
Novell GroupWise 8
 
Configuration:
"UserID@Internet domain name" not selected in Tools | GroupWise System Operations | Internet Addressing
Override on Internet Addressing in User Properties | GroupWise | Internet Addressing | Preferred EMail ID: with an UserId set
User a member of the Distribution List

Situation

Unable to send Internet mails to GroupWise users through Distribution Lists
GWIA shows "Recipient is undeliverable" when trying to send a mail to a Distribution List
Unable to send Internet mails to any GroupWise users through Distribution Lists

Resolution

Reported to Engineering
 
Workaround Steps:
  1. Launch ConsoleOne.
  2. Click Tools | GroupWise System Operations | Internet Addressing.
  3. Click the Addressing Formats tab if this is GroupWise 8 snap-ins. If GroupWise 7 snap-ins are being used the stay on the current tab.
  4. Put a check mark on "UserID@Internet domain name" in Allowed Address Formats.
  5. Click OK.

Additional Information

Steps to Duplicate:
  1. Launch ConsoleOne.
  2. Create a user named user1.
  3. Click Tools | GroupWise System Operations | Internet Addressing.
  4. Change the default Preferred Address Format to FirstName.LastName@Internet domain name or anything else except UserID@internet domain name.
  5. Now Right Click on user1 and click Properties.
  6. Click GorupWise | Internet Addressing.
  7. Now perform an override on Preferred Email ID and set it to user1a.
  8. Click Apply and Close.
  9. Create a Distribution List named DL1 and add user1 as a member to the Distribution List.
  10. Enable "Expand Distribution Lists on incoming messages" in GWIA Properties | SMTP/MIME | Address Handling.
  11. Now send a mail to DL1 from the Internet.
  12. GWIA shows that the "Recipient is undeliverable".

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7004296
  • Creation Date:25-AUG-09
  • Modified Date:27-APR-12
    • NovellGroupWise

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