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"Disk is Full" error when opening an attachment to a routing slip

This document (7004509) is provided subject to the disclaimer at the end of this document.

Environment

Novell GroupWise 8 Support Pack 1
Microsoft Windows Server 2003 Standard Edition
Microsoft Windows Server 2003 Enterprise Edition

Situation

When using routing or a route slip, users are getting a "Disk is Full" message when trying to open up the attachment.
 
This issue occurs if you apply following Group Policy for users on Windows 2003 server: 
"Folder Redirection"
It's the policy that redirects the My Documents folder from local workstation to the server.

Resolution

This has been reported to engineering and will be addressed in a future release of the GroupWise client.
 
 
This works with the GW7x client because the temporary files when opening an attachment are written to the temp folder.  They are then deleted from there.  It also works with the GW8x client when the My Documents folder is not redirected.  The GW8 client writes the temporary files to the My Documents directory and does not get the redirected information so the Disk Full error is returned when it tries to write the temporary files.  The fix is to change the Save directory for the GW client.  This is done by:
  1. Tool->Options->Environment
  2. Select "File Location Tab"
  3. Type the path to a local drive under "Save, checkout"
  4. Click OK, Close

 
 
 

Additional Information

Currently the only way to make this change is to visit each workstation as this setting is not available via Client Options in ConsoleOne.  An enhancement request has been submitted to engineering to add this functionality.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7004509
  • Creation Date:23-SEP-09
  • Modified Date:27-APR-12
    • NovellGroupWise

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