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GroupWise 8 WebAccess Agent (gwinter) crashes after updating to 8.0 SP1

This document (7004510) is provided subject to the disclaimer at the end of this document.

Environment

GroupWise WebAccess Agent
GroupWise 8.0 Support Pack 1 (SP1)
Novell NetWare 6.5
SuSE Linux Enterprise Server
Novell Open Enterprise Server (NetWare and Linux)
Windows Server 2003 & 2008

Situation

A problem was introduced with GroupWise 8.0 Support Pack 1, where after updating to SP1 the GroupWise WebAccess Agent crashes/abends.   Earlier revisions of GroupWise 8 WebAccess (shipping 8.0.0 and Hot Patch 1) are not affected.

The problem appears to happen when a WebAccess user's connection to the WebAccess Agent (gwinter) times out, and then after that user re-authenticates, they empty their trash.  

The crashes occur on all three supported server platforms (NetWare, Linux, Windows).

Resolution

This problem is resolved with the Field Test File gwinter801-FTF1.zip, available by searching for Groupwise 8 beta patches at http://download.novell.com or by clicking on this direct link: http://download.novell.com/Download?buildid=90o-eZOXgkg~.  

The fix is expected to be included as part of a future Support Pack for GroupWise 8.

Workaround:
If you are unable to apply the FTF, you should be able to workaround the problem by increasing the WebAccess agent's timeout value (typically 20 minutes) in Console One > Properties of the WebAccess Agent object (such as WEBAC80A) > Access Control tab > Class of Service > Edit > "Timeout after <X> minutes of no use" to a higher value than the WebAccess Application timeout value (which also has a default of 20 minutes). In that configuration, the Application should prompt users to re-authenticate before their connection times out at the agent, which should prevent the crash from occurring.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7004510
  • Creation Date:23-SEP-09
  • Modified Date:26-APR-12
    • NovellGroupWise

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