NetWare iPrint OS options missing within Broker iManager page after iPrint plug-in update
This document (7004921) is provided subject to the disclaimer at the end of this document.
Environment
Situation
The various operating system options within the iManager -> Broker -> RMS Drivers tab are missing after updating the iPrint plug-in to support Windows 7 printer drivers. The OS options which should show are:
Linux
Mac
Windows 95/98
Windows NT 4
Windows 2000
Windows XP
Vista (32 bit)
Vista (64 bit)
Windows 7 (32 bit)
Windows 7 (64 bit)
Resolution
This issue has been reported to engineering.
- Delete the sys:\tomcat\5.0\work directory
- Restart Tomcat
- tc5stop
- tomcat5
Note: The "work" directory is a cache directory. The directory will get recreated and repopulated as you browse iManager.
Additional Information
The class files within the sys:\tomcat\5.0\work directory contain the older Broker drivers page information. This conflicts with the updated iPrint plug-in which changes the way the Operating Systems are displayed within the iPrint Broker page.
A similar symptom exists after an iPrint plug-in update with iPrint on Linux. See TID 7005152 for details on that issue.
Disclaimer
This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.
- Document ID:7004921
- Creation Date:24-NOV-09
- Modified Date:26-APR-12
- NovelliPrint
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