No system serial number picked up by the collector after 10.2.1 update
This document (7004965) is provided subject to the disclaimer at the end of this document.
Environment
Novell ZENworks 10 Configuration Management with Support Pack 2 - 10.2 Discovery
Situation
System serial number is no longer collected by the Inventory agent after the 10.2.1 update.
Resolution
This is fixed in version 10.3.2 - see TID 7007237 "ZENworks
Configuration Management 10.3.2 - update information and list of fixes"
which can be found at http://www.novell.com/support
A fix for this issue is included in ZENworks 11, see TID 7006995 "ZENworks 11 - information and updates" which can be found at http://www.novell.com/support
A fix for this issue is included in ZENworks 11, see TID 7006995 "ZENworks 11 - information and updates" which can be found at http://www.novell.com/support
Additional Information
The missing system serial number is not only a problem when viewing reports but also affects the reconciliation capabilities of the product.
Disclaimer
This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.
- Document ID:7004965
- Creation Date:02-DEC-09
- Modified Date:27-APR-12
- NovellZENworks Configuration Management
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