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File Share cannot open files using Adobe Reader

This document (7005215) is provided subject to the disclaimer at the end of this document.

Environment

ZENworks Mobile Management 2.8.0
Adobe Reader
iOS 7

Situation

PDF's through EMAIL and the internet open with Adobe Reader just fine.
Opening a PDF through ZENworks Mobile Management > File Share on iOS devices does not give the option to use Adobe Reader.

Resolution

1. In the Policy Suite in ZENworks Mobile Management dashboard, go to iOS Devices > Applications
2. Make sure both "Allow Managed app documents to open in unmanaged apps" and "Allow unmanaged app documents to open in managed apps" are set to YES
3. Save any changes.
4. Sync your iOS device. Adobe Reader should now be visible as an option to open files in File Share.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7005215
  • Creation Date:23-OCT-13
  • Modified Date:12-NOV-13
    • NovellZENworks Mobile Management

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