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Restarting Tomcat causes the contents of /var/opt/novell/iManager to be deleted

This document (7005833) is provided subject to the disclaimer at the end of this document.

Environment

Novell iManager 2.7.2
Novell iManager 2.7.3
SUSE Linux Enterprise Server 10 SP2
Novell Open Enterprise Server 2 (OES 2) Linux SP1

Situation

After adding or updating any npm to iManager, we need to restart the Tomcat.

On restarting Tomcat the entire contents of the /var/opt/novell/iManager directory are deleted and the iManager URL generates 404 and 503 errors.

Other web applications within the same Tomcat instance are also affected.

Resolution

If the version of Tomcat is 5-5.0.30-27.42 then we need to upgrade the Tomcat. Run the following command to confirm the version of the Tomcat RPM

rpm -qa | grep -i Tomcat
 
Please install Tomcat is 5-5.0.30-27.45 or later to fix the issue tomcat issue. The patch is available from the channel.

Further more, you have to reinstall the following rpm's to restore iManager
novell-imanager-2.7.3-0.4.3.noarch.rpm
novell-web-config-2.2.0-37.i586.rpm

The rpm names are for reference only. You have to determine the current installed rpm with the option "rpm -qa|grep rpm_name".  Please use the "rpm -Uvh --force" option to force upgrade both the rpm's and restart novell-tomcat. If you still have further issues, please check TID 7006277.

Status

Reported to Engineering

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7005833
  • Creation Date:23-APR-10
  • Modified Date:08-NOV-12
    • NovellOpen Enterprise Server
    • SUSESUSE Linux Enterprise Server
    • NetIQiManager

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