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Some Administrators cannot launch InfoView

This document (7006358) is provided subject to the disclaimer at the end of this document.

Environment

Novell ZENworks 10 Configuration Management

Situation

Some administrator users fail to launch InfoView.
 
Error (in ZCC):
An error occurred while trying to launch the ZENworks Reporting Java Infoview.  For more details, see the ZCC log .
 
Error (in zcc.log see Details for full stack trace):
Caused by: com.crystaldecisions.sdk.exception.SDKServerException: Enterprise authentication could not log you on. Please make sure your logon information is correct. (FWB 00008)
cause:com.crystaldecisions.enterprise.ocaframework.idl.OCA.oca_abuse: IDL:img.seagatesoftware.com/OCA/oca_abuse:3.2
detail:Enterprise authentication could not log you on. Please make sure your logon information is correct. (FWB 00008)
The server supplied the following details: OCA_Abuse exception 10499 at [.\exceptionmapper.cpp : 67]  42040 {}
 ...Enterprise authentication could not log you on. Please make sure your logon information is correct. (FWB 00008) Unknown user
 
 

Resolution

Note:  The error from the zcc.log posted in Details is typically associated with a problem when User Source based users login to ZCC and launch InfoView. 

To confirm that this is the issue, and to run sucessfully, try logging in as "Administrator" or some administrator that was created in ZCC with this option:
"Create a new Administrator providing name and password."
not this option:
Based on user(s) in a user source

  1.  If the user created above works, use that user to login to ZCC and run reports instead of user source based user.
  2. Try using zman report-add-user to add the user who fails to launch InfoView to the ZENworks Reporting Server account.
  3. Try removing the Admin for the failing user, and re-add into ZCC Administrators list.

Additional Information

18 Jun 2010 19:52:31 ============== Exception (begin) ===========================
18 Jun 2010 19:52:31 Exception occured
com.novell.zenworks.reports.exception.ReportException: com.crystaldecisions.sdk.exception.SDKServerException: Enterprise authentication could not log you on. Please make sure your logon information is correct. (FWB 00008)

cause:com.crystaldecisions.enterprise.ocaframework.idl.OCA.oca_abuse: IDL:img.seagatesoftware.com/OCA/oca_abuse:3.2
detail:Enterprise authentication could not log you on. Please make sure your logon information is correct. (FWB 00008)

The server supplied the following details: OCA_Abuse exception 10499 at [.\exceptionmapper.cpp : 67]  42040 {}
 ...Enterprise authentication could not log you on. Please make sure your logon information is correct. (FWB 00008) Unknown user

 

 at com.novell.zenworks.reports.boe.SessionManager.getToken(SessionManager.java:207)
 at com.novell.zenworks.admin.pages.reports.ReportRedirection.getInfoViewURL(ReportRedirection.java:392)
 at com.novell.zenworks.admin.pages.reports.ReportRedirection.launchCustomReport_Clicked(ReportRedirection.java:128)
 at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
 at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
 at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
 at java.lang.reflect.Method.invoke(Method.java:592)
 at com.novell.web.controls.WebControl.fireEvent(WebControl.java:1977)
 at com.novell.web.controls.WebControl.fireEvent(WebControl.java:1952)
 at com.novell.zenworks.fw.web.internal.layout.Task.raisePostBackEvent(Task.java:220)
 at com.novell.web.controls.Page.raisePostBackEvent(Page.java:885)
 at com.novell.web.controls.Page.raisePostBackEvents(Page.java:872)
 at com.novell.web.controls.Page.internalProcessRequest(Page.java:584)
 at com.novell.web.controls.Page.processRequest(Page.java:528)
 at com.novell.zenworks.fw.web.internal.layout.Index.processRequest(Index.java:518)
 at com.novell.web.internal.controls.PageTag.doEndTag(PageTag.java:86)
 at org.apache.jsp.jsp.index_jsp._jspService(index_jsp.java:178)
 at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:98)
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
 at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:328)
 at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:315)
 at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:265)
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
 at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:691)
 at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:469)
 at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:364)
 at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:301)
 at com.novell.web.NJWCServlet.serviceImpl(NJWCServlet.java:97)
 at com.novell.zenworks.fw.web.internal.ZENworksServlet.service(ZENworksServlet.java:84)
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
 at com.patchlink.sapphire.web.pages.vulnerability.session.HibernateSessionFilter.doFilter(HibernateSessionFilter.java:75)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
 at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:210)
 at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:174)
 at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:525)
 at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
 at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)
 at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:108)
 at com.novell.zenworks.tomcat.ZENRequestValve.invoke(ZENRequestValve.java:1196)
 at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:151)
 at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:870)
 at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:665)
 at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528)
 at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81)
 at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:685)
 at java.lang.Thread.run(Thread.java:595)
Caused by: com.crystaldecisions.sdk.exception.SDKServerException: Enterprise authentication could not log you on. Please make sure your logon information is correct. (FWB 00008)

cause:com.crystaldecisions.enterprise.ocaframework.idl.OCA.oca_abuse: IDL:img.seagatesoftware.com/OCA/oca_abuse:3.2
detail:Enterprise authentication could not log you on. Please make sure your logon information is correct. (FWB 00008)

The server supplied the following details: OCA_Abuse exception 10499 at [.\exceptionmapper.cpp : 67]  42040 {}
 ...Enterprise authentication could not log you on. Please make sure your logon information is correct. (FWB 00008) Unknown user

 

 at com.crystaldecisions.sdk.exception.SDKServerException.map(SDKServerException.java:107)
 at com.crystaldecisions.sdk.exception.SDKException.map(SDKException.java:196)
 at com.crystaldecisions.sdk.occa.security.internal.LogonService.doUserLogon(LogonService.java:710)
 at com.crystaldecisions.sdk.occa.security.internal.LogonService.userLogon(LogonService.java:295)
 at com.crystaldecisions.sdk.occa.security.internal.SecurityMgr.userLogon(SecurityMgr.java:162)
 at com.crystaldecisions.sdk.framework.internal.SessionMgr.logon(SessionMgr.java:425)
 at com.crystaldecisions.sdk.framework.internal.SessionMgr.logon(SessionMgr.java:657)
 at com.novell.zenworks.reports.boe.SessionManager.getToken(SessionManager.java:198)
 ... 50 more
Caused by: com.crystaldecisions.enterprise.ocaframework.idl.OCA.oca_abuse: IDL:img.seagatesoftware.com/OCA/oca_abuse:3.2
 at com.crystaldecisions.enterprise.ocaframework.idl.OCA.oca_abuseHelper.read(oca_abuseHelper.java:106)
 at com.crystaldecisions.enterprise.ocaframework.idl.OCA.OCAs._LogonEx4Stub.UserLogonEx4(_LogonEx4Stub.java:80)
 at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
 at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
 at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
 at java.lang.reflect.Method.invoke(Method.java:592)
 at com.crystaldecisions.enterprise.ocaframework.ManagedService.invoke(ManagedService.java:424)
 at com.crystaldecisions.sdk.occa.security.internal._LogonEx4Proxy.UserLogonEx4(_LogonEx4Proxy.java:222)
 at com.crystaldecisions.sdk.occa.security.internal.LogonService.doLogon(LogonService.java:347)
 at com.crystaldecisions.sdk.occa.security.internal.LogonService.doUserLogon(LogonService.java:684)
 ... 55 more
18 Jun 2010 19:52:31

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7006358
  • Creation Date:26-JUN-10
  • Modified Date:27-APR-12
    • NovellZENworks Configuration Management

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