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HP 6910P NIC shuts down during imaging

This document (7006924) is provided subject to the disclaimer at the end of this document.

Environment

Novell ZENworks 7 Desktop Management Support Pack 1 - ZDM7 SP1 Imaging
Novell ZENworks 7 Desktop Management on Linux Support Pack 1 - ZDML7 SP1 Imaging
Novell ZENworks 10 Configuration Management with Support Pack 3 - 10.3 Imaging
Novell ZENworks 7.3 Linux Management - ZLM7.3 Imaging
June 2010 Imaging update files
August 2010 Imaging update files

Situation

On HP 6910P, using the imaging update files for June 2010 or August 2010 (see TID 7002402  "How to obtain the latest ZENworks Imaging Updates") during the kernel load process the light for the NIC goes out, and the user is prompted to Wireless LAN information

The problem is not seen on machines with old BIOS revisions, such as F.06.

The problem is seen on BIOS revisions F.14 and F.16; it is not known if revisions between F.06 and F.14 are affected.

Resolution

For ZDM7: Fixed in ZENworks 7 Desktop Management Service Pack 1 Interim Release 4 Hot Patch 7, see TID 3484245 "Updates to Novell ZENworks 7 Desktop Management" which can be found at http://www.novell.com/support

For ZLM 7.3: This is fixed in ZLM 7.3 Interim Release 4 - see TID 7003346 "Updates to Novell ZENworks 7.3 Linux Management" which can be found at http://www.novell.com/support

Fro ZCM 10: This is fixed in version 10.3.3 - see TID 7007641 "ZENworks Configuration Management 10.3.3 - update information and list of fixes" which can be found at http://www.novell.com/support

For ZCM 11: This is fixed in the ZENworks Imaging Update for May 2011 - see TID 7002402 "How to obtain the latest ZENworks Imaging Updates" found at http://www.novell.com/support for details of how to obtain this update.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7006924
  • Creation Date:27-SEP-10
  • Modified Date:30-APR-12
    • NovellZENworks Configuration Management
      ZENworks Desktop Management
      ZENworks Linux Management

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