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The Workstation Manager Helper fails to reconnect the workstation object after losing the network connection

This document (7006973) is provided subject to the disclaimer at the end of this document.

Environment

Novell ZENworks Desktop Management 6.5 Management Agent
Novell ZENworks Desktop Management 7.1 Management Agent

Situation

The Workstation Application Launcher Helper fails to reconnect the workstation object after losing the network connection.

Workstation associated applications are not displayed after a network reconnect.

Using NALDIAG.EXE it can be seen that the Helper is NOT connected as the workstation object after the network is re-connected.

Resolution

For ZDM 6.5, this is fixed in ZENworks 6.5 Desktop Management SP2 Interim Release 1 Hot Patch 1 available at http://download.novell.com/Download?buildid=_ShInQd0heY~ - one the patch has been applied, then
  1. Copy the file AUTORUN.EXE from the ConsoleOne directory 1.2\lib\bin to the local workstation
  2. Configure the workstation to use the following registry key.
    [HKEY_LOCAL_MACHINE\SOFTWARE\NetWare\NAL\1.0]
    "WSForceOnlineOnRefresh"=dword:00000001
  3. Configure a workstation policy with a scheduled action to run the local AUTORUN.EXE file.
Fro ZDM7: Fixed in ZENworks 7 with SP1  Desktop Management, available at http://download.novell.com by using a new Workstation Launcher Configuration setting of 'Attempt to go online during refresh'.

Additional Information

Formerly known as TID 1009850

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7006973
  • Creation Date:16-MAY-12
  • Modified Date:16-MAY-12
    • NovellZENworks Desktop Management

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