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The Workstation Manager Helper fails to reconnect the workstation object after losing the network connection

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Novell ZENworks Desktop Management 6.5 Management Agent
Novell ZENworks Desktop Management 7.1 Management Agent


The Workstation Application Launcher Helper fails to reconnect the workstation object after losing the network connection.

Workstation associated applications are not displayed after a network reconnect.

Using NALDIAG.EXE it can be seen that the Helper is NOT connected as the workstation object after the network is re-connected.


For ZDM 6.5, this is fixed in ZENworks 6.5 Desktop Management SP2 Interim Release 1 Hot Patch 1 available at - one the patch has been applied, then
  1. Copy the file AUTORUN.EXE from the ConsoleOne directory 1.2\lib\bin to the local workstation
  2. Configure the workstation to use the following registry key.
  3. Configure a workstation policy with a scheduled action to run the local AUTORUN.EXE file.
Fro ZDM7: Fixed in ZENworks 7 with SP1  Desktop Management, available at by using a new Workstation Launcher Configuration setting of 'Attempt to go online during refresh'.

Additional Information

Formerly known as TID 1009850


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  • Document ID:7006973
  • Creation Date:16-MAY-12
  • Modified Date:16-MAY-12
    • NovellZENworks Desktop Management

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