Unable to install iPrint printers sits at "Installing Printer... " dialog

  • Document ID:7007119
  • Creation Date:28-Oct-2010
  • Modified Date:22-Jul-2015
    • Micro Focus Products:
      iPrint

Environment

Novell iPrint Client for Windows 5.x
Windows 7 64 bit
Windows 7 32 bit

Situation

Attempting to install iPrint printers to Windows 7 results in the printer to never install and sit at the "Installing Printer..." dialog indefinitely.

Resolution

Install the Microsoft KB Patch 2546651
 
Note, when hitting the above URL from a Windows 7 64 bit OS, the 64 bit version of the fix will be delivered after requesting the patch. To receive the 32 bit version of the patch, access that same URL from a Windows 7 32 bit machine.