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Cannot download any Patch Signatures on ZENworks 11 Appliance

This document (7007532) is provided subject to the disclaimer at the end of this document.

Environment

Novell ZENworks 11 Configuration Management
Novell ZENworks 11 Patch Management
Novell ZENworks 11 Appliance

Version:
This TID only applies to the ZENworks 11 Appliance, when created using images that have the following MD5 sums

ZENworks11_Appliance-x86_64.ova     803add605d8c6dc09417b98205bd5d0c
ZENworks11_Appliance-x86_64.zip.001     95bb9fdea14274747fbd5b5e34fe8ade
ZENworks11_Appliance-x86_64.zip.002     fa17d7f291ed70d1d8ab1807cb4c05c6
ZENworks11_Appliance-x86_64.zip.003     bdf694ee7e7cd5eba6ae6c722e80416d
ZENworks11_Appliance-x86_64.zip.004     1349c6d3b708bac9520acb1686a1207a


Situation

No patch signatures are downloaded

All signatures have an error of the form "Signature Download XXX.pls failed" in /var/opt/novell/log/zenworks/loader-messages.log

Resolution

The appliance code was fixed, and reissued, and does not appear in the current version

Workaround:
In a terminal session on the appliance, issue the commands
chown zenworks:zenworks /opt/novell/zenworks/zpm
/etc/init.d/novell-zenloader restart

This will ensure that the user and group "zenworks " have the correct rights, and will restart the zenloader service.
 
The patch replication will start at the scheduled time, but if replication is desired immediately, in ZCC > Configuration> Patch Management> Subscription Service Information> Click Update Now to start the replication.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7007532
  • Creation Date:11-JAN-11
  • Modified Date:10-JUN-13
    • NovellZENworks Configuration Management

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