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Cannot login via ZENworks icon to a zone upgraded to ZCM 11

This document (7007711) is provided subject to the disclaimer at the end of this document.


Novell ZENworks 11 Configuration Management Appliance
Novell ZENworks 11 Configuration Management


ZENworks Linux server upgraded to ZENworks 11, either  by media-based upgrade or Appliance Upgrade
Cannot login on managed devices
ERROR: Unable to log into the network because the login credentials or the server certificate is incorrect
File /srv/www/casaats/logs/start.log contains:
PID file (/var/lib/CASA/authtoken/svc/casaatsd.pid) found. Is Tomcat still running? Start aborted.


This is fixed in version 11.1 - see TID 7008746 "ZENworks Configuration Management 11.1 - update information and list of fixes" which can be found at http://www.novell.com/support


  1. In the file /srv/www/casaats/conf/server-sun.xml, search for <Connector (It will be in the <!-- SSL_CONNECTOR_BEGIN --> section)
  2. Append
    keyAlias="tomcat" protocol="HTTP/1.1" SSLEnabled="true"
    to the Connector tag. (These attributes can be found in the <Connector section of the /srv/www/casaats/conf/server-sun.xml.rpmnew file)
  3. At the end it should look similar to:
    <Connector acceptCount="300" algorithm="SunX509" clientAuth="false" debug="0" disableUploadTimeout="true" enableLookups="false" keystoreFile="/etc/opt/novell/zenworks/security/server.keystore" keystorePass="ad034c9b6fdefcdfbdaa8578a090f3b4" maxSpareThreads="75" maxThreads="150" minSpareThreads="25" port="2645" scheme="https" secure="true" sslProtocol="TLS" keyAlias="tomcat" protocol="HTTP/1.1" SSLEnabled="true"/>
    (note that parameters can appear in a different order, and that the line has been split here to aid readability)
  4. For "regular" (i.e., non-Appliance) servers, restart the casa ats server
    /etc/init.d/casa_atsd restart
  5. For Appliance servers, delete the casaatsd.pid file and start the casa ats server
    rm -f /var/lib/CASA/authtoken/svc/casaatsd.pid 
    /etc/init.d/casa_atsd start


Additional Information

Note that this problem will occur on all upgraded Appliance servers, but has only been observed on a few upgraded systems that are not Appliances.


This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7007711
  • Creation Date:28-JAN-11
  • Modified Date:27-APR-12
    • NovellZENworks Configuration Management

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