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NOC: HP Service Manager adapter sometimes fails to close alarms properly

This document (7007716) is provided subject to the disclaimer at the end of this document.


NetIQ Operations Center


1. Start HP Service Manager adapter

2. Display alarm list

3. select one of alarm, right click, bring it up context menu, select service

manager-->change lifecycle-->close
Sometimes close operation will work, but sometimes system will display error dialog with error noted below
Could not perform operation Close Change Record; Alarm xxx


There is no workaround for this issue. The vendor HP is working this and no fix date has been set from vendor.


The error indicates that there is a memory access error that occurs on the HP Service Manager server. This issue resides in the SM.dll that is part of the Service Manager deployment.


This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7007716
  • Creation Date:23-MAY-12
  • Modified Date:23-MAY-12
    • NetIQOperations Center

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