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Blank Page with Internet Explorer 9 and GroupWise WebAccess

This document (7007957) is provided subject to the disclaimer at the end of this document.

Environment

Novell GroupWise 8
Novell NetWare 6.5
SUSE Linux Enterprise Server
Novell Open Enterprise Server 2 (OES 2) Linux
Microsoft Internet Explorer 9

Situation

Blank Page with Internet Explorer 9 and GroupWise WebAccess
Unable to login to GroupWise WebAccess using Internet Explorer 9
Blank page after logging in to GroupWise WebAccess
Login page shows but unable to see mailbox contents in GroupWise WebAccess using Internet Explorer 9
Send button not working or sending email using Internet Explorer 9

Resolution

This has been fixed in GroupWise 8 Support Pack 2 Hot Patch 3 (GW 802HP3) or later. Please download the latest Support Pack of GroupWise from
 
 
Please follow the steps listed in the following TID to apply the patch
 
 
Workaround Steps:
  
Force IE7 Emulation by following the steps listed below on Linux
  1. Type a2enmod mod_headers in the Terminal Session press Enter.
  2. Edit /etc/apache2/httpd.conf file and type the following at the very bottom.
    <IfModule headers_module>
    Header set X-UA-Compatible: “IE=EmulateIE7″
    </IfModule>
  3. Save the file and type "rcapache2 restart " and press Enter.

    If the same server holds Novell NetStorage, then following the above step may cause issues for users to access NetStorage using the browser. Please follow one of the below Workaround if that is the case.

OR 

Use Compatibility Mode while using Internet Explorer 9 with GroupWise WebAccess
  1. Launch Internet Explorer 9.
  2. Click Tools and put a check mark on Compatibility View OR Click Tools | Compatibility View Settings  and add the URL of GroupWise WebAccess and click Close.
  3. Type in the URL of GroupWise WebAccess.
OR

Switch to Simple Interface while logging into GroupWise WebAccess
  1. Launch Internet Explorer 9
  2. Type in the Username and Password
  3. Select "Use the basic interface" and click Login

OR

Force the Simple Interface from the WebAccess server for Internet Explorer 9
  1. Edit /var/opt/novell/groupwise/webaccess/webacc.cfg on Linux or sys:\novell\groupwise\webaccess\webacc.cfg on NetWare or c:\novell\groupwise\webaccess\webacc.cfg on Windows.
  2. Search for the following:
    Templates.UserAgent.9.id=*iPhone*
    Templates.UserAgent.9.interface=simple
  3. Below the searched lines, please type:
    Templates.UserAgent.9.id=*MSIE 9.0*
    Templates.UserAgent.9.interface=simple
  4. Save the file.
  5. Restart tomcat by
    typing rctomcat5 restart on SLES 10
    typing rctomcat6 restart  on SLES 11
    typing rcnovell-tomcat5 restart  on OES 2
    typing tc4stop and tomcat4 commands on NetWare
    Restart the Tomcat service from Services Management Console On Windows
  6. Now when Internet Explorer 9 is used to login to GroupWise WebAccess, it will automatically switch to the simple interface.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7007957
  • Creation Date:18-FEB-11
  • Modified Date:19-NOV-13
    • NovellGroupWise

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