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After updating SLES11-SP1 no longer able to login - "error in service module"

This document (7008849) is provided subject to the disclaimer at the end of this document.

Environment

SUSE Linux Enterprise Server 11 Service Pack 1

Situation

After updating SLES11 SP1 to the latest updates the message: " error in service module " displays when attempting to login to the server and user is unable to do so.

Resolution

  1. Reboot server.
  2. On the boot options line of the grub menu enter the number 3 to boot into multi-user mode.
  3. Once server is booted, login as root user.
  4. Proceed to backrev the pam-modules package:
  5. zypper in pam-modules-11-1.6.15
    Select 1 to downgrade package
  6. To return to the GUI:
init 5 && exit

Additional Information

Reported to Engineering

Disclaimer

This Support Knowledgebase provides a valuable tool for SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7008849
  • Creation Date: 20-Jun-2011
  • Modified Date:03-Mar-2020
    • SUSE Linux Enterprise Server

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