Error installing ZCM when logged in as an administrative user from a user source

  • Document ID:7008913
  • Creation Date:29-Jun-2011
  • Modified Date:14-Jun-2018
    • Micro Focus Products:
      ZENworks Configuration Management

Environment

Novell ZENworks 11 Configuration Management
Novell ZENworks 11 Configuration Management Support Pack 1 - ZCM 11 SP1 Installation - Server

Situation

Installing an additional primary server to a zone

Case 1:
ERROR (in install log):
 
ConfigureAction failed!: com.novell.zenworks.datamodel.exceptions.InternalDataModelException: com.novell.zenworks.datamodel.exceptions.AuthoritativeSourceConnectionException: com.novell.zenworks.datamodel.exceptions.ConnectionException: 192.168.0.50:636 at

Case 2:
ERROR (in install log):

ConfigureAction failed!: com.novell.zenworks.datamodel.exceptions.InternalDataModelException: com.novell.zenworks.datamodel.exceptions.UntrustedCertificateException: com.novell.zenworks.datamodel.exceptions.UntrustedCertificateException: javax.naming.CommunicationException: simple bind failed: 10.0.0.4:636 [Root exception is javax.net.ssl.SSLHandshakeException: java.security.cert.CertificateException: No trusted certificate found]
    at

Resolution

When installing new primary servers, log into the zone as a zone super administrator based on database admin - example "Administrator" and not a user-source based administrative user.

Status

Reported to Engineering

Additional Information

Case 1:
ERROR (in install log):

ConfigureAction failed!: com.novell.zenworks.datamodel.exceptions.InternalDataModelException: com.novell.zenworks.datamodel.exceptions.AuthoritativeSourceConnectionException: com.novell.zenworks.datamodel.exceptions.ConnectionException: 192.168.0.50:636 at com.novell.zenworks.datamodel.session.hibernate.HibernateAdministratorSession.validatePassword(HibernateAdministratorSession.java:1277) at com.novell.zenworks.datamodel.session.hibernate.HibernateAbstractSession.login(HibernateAbstractSession.java:289) at com.novell.zenworks.datamodel.services.DirectServiceStoreImpl.login(DirectServiceStoreImpl.java:169) at com.novell.zenworks.datamodel.utils.hibernate.ZoneCreator.addPrimaryServer(ZoneCreator.java:304) at com.novell.zenworks.datamodel.utils.hibernate.ZoneCreator.doWork(ZoneCreator.java:192) at com.novell.zenworks.datamodel.utils.hibernate.ZoneCreator.main(ZoneCreator.java:533) Caused by: com.novell.zenworks.datamodel.exceptions.AuthoritativeSourceConnectionException: com.novell.zenworks.datamodel.exceptions.ConnectionException: 192.168.0.50:636 at com.novell.zenworks.datamodel.services.authsources.AuthoritativeSourceSessionPool.getSession(AuthoritativeSourceSessionPool.java:97) at com.novell.zenworks.datamodel.services.authsources.AuthoritativeSourceManager.getSession(AuthoritativeSourceManager.java:213) at com.novell.zenworks.datamodel.services.authsources.AuthoritativeSourceManager.newAuthoritativeSourceService(AuthoritativeSourceManager.java:65) at com.novell.zenworks.datamodel.services.authsources.AuthoritativeSourceManager.getAuthoritativeSourceService(AuthoritativeSourceManager.java:96) at
com.novell.zenworks.datamodel.session.hibernate.HibernateAdministratorSession.validatePassword(HibernateAdministratorSession.java:1215) ... 5 more Caused by: com.novell.zenworks.datamodel.exceptions.ConnectionException: 192.168.0.50:636 at com.novell.zenworks.datamodel.utils.ldap.LDAPUtil.getLDAPConnectionInfo(LDAPUtil.java:501) at com.novell.zenworks.datamodel.utils.ldap.LDAPUtil.getLDAPConnectionInfo(LDAPUtil.java:321) at com.novell.zenworks.datamodel.utils.ldap.LDAPUtil.getLDAPConnectionInfo(LDAPUtil.java:261) at com.novell.zenworks.datamodel.session.jndi.ldap.LdapAuthoritativeSourceSession.login(LdapAuthoritativeSourceSession.java:226) at com.novell.zenworks.datamodel.services.authsources.AuthoritativeSourceSessionPool.getSession(AuthoritativeSourceSessionPool.java:77) ... 9 more

Case 2:
ERROR (in install log):

ConfigureAction failed!: com.novell.zenworks.datamodel.exceptions.InternalDataModelException: com.novell.zenworks.datamodel.exceptions.UntrustedCertificateException: com.novell.zenworks.datamodel.exceptions.UntrustedCertificateException: javax.naming.CommunicationException: simple bind failed: 10.0.0.4:636 [Root exception is javax.net.ssl.SSLHandshakeException: java.security.cert.CertificateException: No trusted certificate found]
    at com.novell.zenworks.datamodel.session.hibernate.HibernateAdministratorSession.validatePassword(HibernateAdministratorSession.java:1597)
    at com.novell.zenworks.datamodel.session.hibernate.HibernateAbstractSession.login(HibernateAbstractSession.java:297)
    at com.novell.zenworks.datamodel.services.DirectServiceStoreImpl.login(DirectServiceStoreImpl.java:173)
    at com.novell.zenworks.datamodel.utils.hibernate.ZoneCreator.addPrimaryServer(ZoneCreator.java:279)
    at com.novell.zenworks.datamodel.utils.hibernate.ZoneCreator.doWork(ZoneCreator.java:184)
    at com.novell.zenworks.datamodel.utils.hibernate.ZoneCreator.main(ZoneCreator.java:508)
Caused by: com.novell.zenworks.datamodel.exceptions.UntrustedCertificateException: com.novell.zenworks.datamodel.exceptions.UntrustedCertificateException: javax.naming.CommunicationException: simple bind failed: 10.0.0.4:636 [Root exception is javax.net.ssl.SSLHandshakeException: java.security.cert.CertificateException: No trusted certificate found]
    at com.novell.zenworks.datamodel.services.authsources.AuthoritativeSourceSessionPool.getSession(AuthoritativeSourceSessionPool.java:88)
    at com.novell.zenworks.datamodel.services.authsources.AuthoritativeSourceManager.getSession(AuthoritativeSourceManager.java:218)
    at com.novell.zenworks.datamodel.services.authsources.AuthoritativeSourceManager.newAuthoritativeSourceService(AuthoritativeSourceManager.java:70)
    at com.novell.zenworks.datamodel.services.authsources.AuthoritativeSourceManager.getAuthoritativeSourceService(AuthoritativeSourceManager.java:101)
    at com.novell.zenworks.datamodel.session.hibernate.HibernateAdministratorSession.validatePassword(HibernateAdministratorSession.java:1535)
    ... 5 more
Caused by: com.novell.zenworks.datamodel.exceptions.UntrustedCertificateException: javax.naming.CommunicationException: simple bind failed: 10.0.0.4:636 [Root exception is javax.net.ssl.SSLHandshakeException: java.security.cert.CertificateException: No trusted certificate found]
    at com.novell.zenworks.datamodel.utils.ldap.LDAPUtil.handleAuthenticationException(LDAPUtil.java:1309)
    at com.novell.zenworks.datamodel.utils.ldap.LDAPUtil.getLDAPConnectionInfo(LDAPUtil.java:755)
    at com.novell.zenworks.datamodel.utils.ldap.LDAPUtil.getLDAPConnectionInfo(LDAPUtil.java:521)
    at com.novell.zenworks.datamodel.utils.ldap.LDAPUtil.getLDAPConnectionInfo(LDAPUtil.java:351)
    at com.novell.zenworks.datamodel.session.jndi.ldap.LdapAuthoritativeSourceSession.login(LdapAuthoritativeSourceSession.java:237)
    at com.novell.zenworks.datamodel.services.authsources.AuthoritativeSourceSessionPool.getSession(AuthoritativeSourceSessionPool.java:77)
    ... 9 more