Dell Latitude does not boot to Windows with full disk encryption pre-boot authentication enabled

  • Document ID:7009246
  • Creation Date:12-Jun-2012
  • Modified Date:19-Jun-2012
    • Micro Focus Products:
      ZENworks Configuration Management
      ZENworks Full Disk Encryption

Environment

Novell ZENworks Configuration Management 11.2
Novell ZENworks Full Disk Encryption

Situation

Full Disk Encryption policy with pre-boot authentication enabled has been applied to Dell Latutide 4300 devices

The Dell devices are equipped with different BIOS versions up to version A23

The pre-boot authentication login screen disappears and the user is left at the Novell ZENworks Full Disk Encryption background picture

The device does not boot to Windows

Resolution

Not all Dell Latitude E4300 machines are affected, but if this problem is experienced, remove the Dell Latitude E4300 section from the DMI Settings in the Full Disk Encryption policy so that default values are assumed.