Environment
PlateSpin Forge
PlateSpin Migrate
PlateSpin Protect
Source workload uses the Windows Vista Operating System (or later versions)
Situation
When attempting to discover or add a Windows workload the job starts, but quickly fails with the following error:
Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))
Other workloads can be discovered or added without issue.
Resolution
Before going through any of the steps below it is important that the source workload meets the requirements listed in TID 7920291
1. Open a command prompt on the PlateSpin server or Forge Management VM
2. Run the following command:
net use \\nameorip\ipc$ /user:domain\username
4. Run the following command:
net use \\nameorip\admin$ /user:doman\username
5. If ADMIN$ access works, contact support for further assistance. Otherwise, continue to step 6
Note: the following steps will temporarily impact functionality of the source workload
6. On the source workload, open regedit
7. Locate the following registry key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\system
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\policies\system
8. Create a new DWORD (on 32-bit systems) or DWORD32 (on 64-bit systems) called LocalAccountTokenFilterPolicy with a vlue of 1
9. Open a command prompt
10. Run the following commands:
net stop server
net start server
Attempt to discover or add the workload once the Server service has restarted. If this still fails, contact support for further assistance.