Environment
Novell ZENworks 11 Configuration Management
Novell ZENworks 11 Configuration Management Support Pack 1 - ZCM 11 SP1
Situation
ZES service is not available after failed system update or failed uninstall with rollback.
ERROR (in system-update.log):
ERROR;MSI_INSTALL_ERROR;setup.exe,1603;
DEBUG;;;An error occured during command execution...details should have already been logged
DEBUG;;;An error occured during command execution...details should have already been logged
ERROR (in setup.exe.log):
MSI (s) (78:A0) [00:22:31:593]: Doing action: StopZESEngine.exe
Action ended 0:22:31: StopCSD. Return value 1.
MSI (s) (78:A0) [00:23:32:031]: Note: 1: 1722 2: StopZESEngine.exe 3:
C:\WINDOWS\TEMP\{D6C5BB8D-8A3A-495F-8252-DF4E0731209B}\ 4:
"C:\WINDOWS\TEMP\{D6C5BB8D-8A3A-495F-8252-DF4E0731209B}
\\InstallHelper.exe "
"-szes"
Action start 0:22:31: StopZESEngine.exe.
MSI (s) (78:A0) [00:23:32:031]: Product: Novell ZENworks Endpoint Security
Agent -- Error 1722.There is a problem with this Windows Installer package.
"-szes"
Action start 0:22:31: StopZESEngine.exe.
MSI (s) (78:A0) [00:23:32:031]: Product: Novell ZENworks Endpoint Security
Agent -- Error 1722.There is a problem with this Windows Installer package.
MSI (c) (70:F0) [00:23:32:218]: MainEngineThread is returning 1603
Resolution
This is fixed in version 11.2 - see KB 7010044 "ZENworks Configuration Management 11.2 - update information and list of fixes" which can be found at https://www.novell.com/support
Workaround:
Rebuild the zes service with the following steps.
-
Open administrative command prompt and CD to the following folder:
c:\windows\Microsoft.NET\Framework\v2.0.50727\ -
Run:
InstallUtil.exe /LogFile= /LogToConsole=true "%ZENWORKS_HOME%\esm\ZESService.exe"