PBA may hang at Helpdesk screen after entering the Response hash

This document (7010121) is provided subject to the disclaimer at the end of this document.

Environment

Novell ZENworks Configuration Management 11.2
Novell ZENworks Full Disk Encryption

Situation

Go to PBA (PreBoot Authentication) > Helpdesk screen
In ZCC, enter the Request ID and Challenge shown in step 1 and click "Generate Response"
At the device, enter the Response hash
The field now has a red border, and it is not possible to click in the field

Resolution

This is fixed in version 11.2.1 - see TID 7010042 "ZENworks Configuration Management 11.2.1 - update information and list of fixes" which can be found at http://www.novell.com/support/search.do?usemicrosite=true&searchString=7010042

Workaround:
Restart the machine and start the Helpdesk process all over again; be careful to type the Response hash correctly

Cause

The Response hash was incorrectly typed, and the PBA hung whilst processing the incorrect information

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

Document ID:7010121
Creation Date:22-JUN-12
Modified Date:03-AUG-12
- NovellZENworks Configuration Management
  ZENworks Full Disk Encryption

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