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PBA may hang at Helpdesk screen after entering the Response hash

This document (7010121) is provided subject to the disclaimer at the end of this document.


Novell ZENworks Configuration Management 11.2
Novell ZENworks Full Disk Encryption


  1. Go to PBA (PreBoot Authentication) > Helpdesk screen
  2. In ZCC, enter the Request ID and Challenge shown in step 1 and click "Generate Response"
  3. At the device, enter the Response hash
  4. The field now has a red border, and it is not possible to click in the field


This is fixed in version 11.2.1 - see TID 7010042 "ZENworks Configuration Management 11.2.1 - update information and list of fixes" which can be found at

Restart the machine and start the Helpdesk process all over again; be careful to type the Response hash correctly


The Response hash was incorrectly typed, and the PBA hung whilst processing the incorrect information


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  • Document ID:7010121
  • Creation Date:22-JUN-12
  • Modified Date:03-AUG-12
    • NovellZENworks Configuration Management
      ZENworks Full Disk Encryption

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