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smt-ncc-sync fails on SLES10 SP3

This document (7010148) is provided subject to the disclaimer at the end of this document.

Environment

SUSE Linux Enterprise Server 10 Service Pack 3
Subscription Management Tool for SUSE Linux Enterprise 10

Situation

smt-ncc-sync fails with the below errors:

sp3-smt:~ # smt-ncc-sync
Downloading Product information
Failed to POST 'https://secure-www.novell.com/center/regsvc/?command=regdata&lang=en-US&version=1.0'
Error while fetching Products data.
Downloading Target information
Failed to POST 'https://secure-www.novell.com/center/regsvc/?command=regdata&lang=en-US&version=1.0'
Error while fetching Targets data.
Downloading Catalog information
Failed to POST 'https://secure-www.novell.com/center/regsvc/?command=regdata&lang=en-US&version=1.0'
Error while fetching Catalogs data.
Downloading Product/Catalog relations
Failed to POST 'https://secure-www.novell.com/center/regsvc/?command=regdata&lang=en-US&version=1.0'
Error while fetching ProductCatalogs data.
Downloading Subscription information
Failed to download 'https://secure-www.novell.com/center/regsvc/?command=listsubscriptions&lang=en-US&version=1.0'
List subscriptions request failed.
Downloading Registration information
Failed to download 'https://secure-www.novell.com/center/regsvc/?command=listregistrations&lang=en-US&version=1.0'
List registrations request failed.
Flagged Catalogs which can be mirrored
Failed to download 'https://nu.novell.com///repo/repoindex.xml'
File not found /tmp/NTgAH2IpWs//repo/repoindex.xml

Resolution

The SSL certificates tied to nu.novell.com changed recently.  To update the SLES10 SP3 server to use the latest certificates, use this link:

http://download.novell.com/Download?buildid=_7Pup8oi5zw~

Download the openssl-certs rpm, install it (rpm -Uvh openssl-certs), then run "c_rehash" after the install.  This will create the necessary links to the various certificates that were installed in /etc/ssl/certs by the openssl-certs rpm. 

Once "c_rehash" has been run, "smt-ncc-sync" will now work again.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7010148
  • Creation Date:10-FEB-12
  • Modified Date:27-APR-12
    • SUSESubscription Management Tool
      SUSE Linux Enterprise Server

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