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Unable to install Novell Service Desk 6.5 on SLES 11 SP1, Java is not recognized

This document (7010241) is provided subject to the disclaimer at the end of this document.


Novell Service Desk
SUSE Linux Enterprise Server 11 Service Pack 1
SUSE Linux Enterprise Server 11 Service Pack 2


Unable to install Novell Service Desk on SLES 11 SP1 or SP2
'java -jar Installer.jar' throws error that java is not recognized
Any java command fails as an unrecognized command


Add java to the variable path
For Example:
export PATH="$PATH":/usr/java/jre1.6.0_31/bin
Then attempt to install the jar file again

Additional Information

This issue was found in SLES 11 SP1 and SP2. However, this issue could occur in other operating systems as well.
Please see the following link for information how to set the variable path in different operating systems.


This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7010241
  • Creation Date:01-MAR-12
  • Modified Date:27-APR-12
    • NovellService Desk
    • SUSESUSE Linux Enterprise Server

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