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Upgrading to ZCM 11.2.x when using external OEM Sybase database on Linux

This document (7010332) is provided subject to the disclaimer at the end of this document.

Environment

Novell ZENworks Asset Management 11.2
Novell ZENworks Configuration Management 11.2
Novell ZENworks Endpoint Security Management 11.2
Novell ZENworks Patch Management 11.2
SUSE Linux Enterprise Server 11

Situation

Upgrading ZCM from 11.2 (11.2, 11.2 MU1 or 11.2 MU2) to 11.2.x

Zone uses external (Remote OEM) Sybase database on SLES 11 (see http://www.novell.com/documentation/zenworks11/zen11_installation/data/bb1nakx.html)

The upgrade fails with errors:
Status: ERROR
                          Additional Notes: ERROR - DB Creation (
/opt/novell/zenworks/share/sybase/bin/dbinit ) tool failed with return code: 1

Status: ERROR
                          Additional Notes: ERROR - ConfigureAction failed!:
com.novell.zenworks.datamodel.exceptions.InternalDataModelException:
com.novell.zenworks.datamodel.exceptions.ConnectionException:
org.hibernate.exception.GenericJDBCException: Cannot open connection

Resolution

For ALL external (Remote OEM) Sybase database on SLES 11 upgrades from ZCM 11.2 to 11.2.x, obtain sybase-asa-12.0.1-3723.i586.rpm from http://download.novell.com/Download?buildid=DSqapy7pHNY~ "ZCM 11.2.1 - RPM to upgrade database to ZCM 11.2.x when using external OEM Sybase on Linux" and follow the instructions provided at the download site.

If omitted during the update, this file may be applied afterwards.

Additional Information

Note this does not affect Sybase databases running on SLES 10

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.

  • Document ID:7010332
  • Creation Date:28-JUN-12
  • Modified Date:16-MAY-13
    • NovellZENworks Asset Management
      ZENworks Configuration Management
      ZENworks Endpoint Security Management
      ZENworks Patch Management

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