Agent service is not running after applying the ZENworks 11.2.1 update
This document (7010390) is provided subject to the disclaimer at the end of this document.
At this point, the ZENworks agent is non-functional: bundles and policies can not be deployed. The agent cannot be contacted by ZCC.
Workaround: if it is not possible to upgrade to ZCM 11.2.2 at this time, to fix the issue in the database, to ensure that no more devices are affected, follow the instructions in the re-released ZCM 11.2.1 Update Manual file at https://download.novell.com/Download?buildid=woOqw2K-U_c~ - this location also contains a utility that can be used to determine if the zone is affected by this issue or not. If the tool shows a mismatch, then follow the instructions for the manual ZIP file, starting at the beginning.
For any affected devices:
Check %ZENWORKS_HOME%\conf\ and make sure the following files exist:
(a) if the Windows device is a ZENworks primary server
(b) if the Windows device is a managed device
If any of the files are missing, they can be copied from another ZENworks 11.2.1 device that updated successfully. Then restart the "Novell ZENworks Agent Service" on the device. Try to access the agent again. Reboot if the error still appears.
If these files were missing on a ZENworks server, rebuild the deployment agents.
Run 'novell-zenworks-configure -c CreateExtractorPacks -Z' on the server. When prompted, select to rebuild all the agents.
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- Document ID:7010390
- Creation Date:05-JUL-12
- Modified Date:09-NOV-12
- NovellZENworks Configuration Management
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